1、商務英語business english英文電子郵件寫作規(guī)范,2018.09Emma Xiao,你出現(xiàn)過以下情況嗎？,有時你明知道打電話效果會更好，卻用電子郵件發(fā)送了消息你利用電子郵件發(fā)送過于私人或機密內(nèi)容，過后又懊悔不已有時候匆忙發(fā)送電子郵件，未添加問候語或結束語常常未仔細檢查語法、拼寫及標點錯誤就發(fā)送電子郵件有時候忘記在郵件中添加附件發(fā)出郵件后希望能追回，可惜為時已晚你已經(jīng)很長時間沒有整理或刪除電子郵件一聽說需要

2、寫電子郵件就頭疼，動不了筆,這封郵件有無不妥之處？,From: Harry.Lim@presto.co.my To: shirley@shirleytaylortraining.com Cc: Subject: HELLO!!!hi ShirleyHope things r well with u, its good 2 know that u will be back in mal

3、aysia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over here. some bookstores r interested in a talk and singing event, I hope u will agree to take part.tnks &

4、; rgsHarry,英文電子郵件寫作規(guī)范,EMAIL的基本結構,,Email基本結構,To: shirley@shirleytaylortraining.com Cc: Bcc: 信頭 Sub

5、ject: HELLO!!!Attachments:hi Shirley 稱謂 （問候語） 正文Hope things r well with u. Its good 2 know that u will be back in malays

6、ia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over here. some bookstores r interested in a talk cum singing event.I hope u will agree to take part.

7、結尾tnks & r 結尾敬語Harry 落款簽名,,,,,,主體,,,1、信頭,1.1 主題 Subject,構成：單詞/名詞性短語/完整句（一般不超過35個字母)練習：判斷下列表達是否準確GreetingsSupplier training Meetings on 22 July has been canceled.go to hospitalprofe

8、ssional trainees from sister company should abide by rule of local company.大小寫規(guī)則：方法1：將位于句首的單詞和專有名詞的首字母大寫即可方法2：將實詞（名詞、動詞、形容詞、副詞、代詞等）每一個單詞的首字母大寫。練習：判斷下列表達是否準確New E-mail Address NotificationDetailed calculation 

9、detailed calculation,1.1 主題 subject,主題框內(nèi)容應簡單明了，但切忌含糊不清。 例如：pricing policy meeting（定價政策會議）letter of application（申請信）練習：判斷下列表達是否準確MeetingNews about the meeting Tomorrow's meeting canceledGreetingsGreetin

10、gs from DDC CompanyPlease come to pick your card.,2. 主體,2.1 正文格式,Dear XXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerely yours,XXX,Dear

11、XXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerely yours,XXX,Dear XXX, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. xxxxxxxxxxxxxxxxxx

12、xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. xxxxxxxxxxxx.Sincerely yours,XXX,2.1 正文格式,Dear XXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.S

13、incerely yours,XXX,Dear XXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerely yours,XXX,Dear XXX, xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.

14、 xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. xxxxxxxxxxxx.Sincerely yours,XXX,2.1 正文格式,Dear XXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

15、xx.xxxxxxxxxxxxxxx.Sincerely yours,XXX,Dear XXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerely yours,XXX,Dear XXX, xxxxxxxxxxxx

16、xxxxxxxxxxxxxxxxxxx. xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx. xxxxxxxxxxxx.Sincerely yours,XXX,2.2 稱謂,稱謂之后一般用逗號，如Dear Stella,,2.2 稱謂,若無法得知收件人姓名，可用:Dear Sir or Madam,Ladies and ge

17、ntlemen,Dear Colleagues,Dear all,To whom it may concern,,Dear Committee Member,Dear Meeting Planner,Dear Purchasing Agent,,2.3 問候語,Long time no see. How have you been? 好久不見，最近你好嗎？I hope you are doing well recent

18、ly.希望你近來過得很好。I hope things are going well with you. 希望你近來過得很好。How was your trip/ vacation to Beijing? 你去北京的旅行/假期過得如何？First let me start by wishing you and your staff a Happy New Year.首先祝你和你的同事新年快樂。,2.4 開頭,商務郵件不需要過

19、多的寒暄，恰當?shù)姆Q呼和招呼之后就可直接進入主題。通常在第一句說明郵件的目的。 例如：I am writing to inquire whether you can provided your latest catalog.我來信是要詢問您是否能提供貴公司最新的目錄。We are interested in your range of office supplies.我們對你們的辦公用品感興趣。After a c

20、areful review of your operations, we believe that your company is ideal for meeting our OEM needs.在仔細檢視你們的運營狀況后，我們認為貴公司非常符合我們的代工制造需求。,練習,請根據(jù)下列情境寫開頭句：需要與對方商榷討論方案細節(jié)的時間，你現(xiàn)在發(fā)送郵件給對方，詢問下周二下午2點到4點是否合適。 昨天的會議上對方要求發(fā)送項目的

21、具體介紹，你現(xiàn)在將所需文件通過郵件（附件）發(fā)送給對方。前一次會議約定周五給對方發(fā)送合同，你現(xiàn)在發(fā)送郵件與對方再次確認，將于周五把合同發(fā)送給對方。你需要對方協(xié)助你處理一些事項。,參考答案,I’d like to discuss the details with you. Is Tuesday 1400-1600 convenient for you? 我想和您談談修訂的事。這周二下午兩點到四點您有空嗎？ 

22、Attached are the documents you requested at the meeting yesterday.  昨天會議上您要求的文件已附上，請查收。 As discussed at the meeting, I’ll send you the new contract by this Friday. 正如我們在會上所討論的，我將在周五前給您發(fā)送心的郵件。I

23、need your help in the following matter. 我需要你協(xié)助處理以下事項。,2.5 主體內(nèi)容,主體段應簡單明了，調(diào)理清晰，過長的內(nèi)容不易閱讀且容易讓對方抓不住重點。確保調(diào)理清晰，合理分段，避免將所有內(nèi)容全部集中在一個主體段內(nèi)寫完。若有多條建議或事項要闡述，可以用條例式的方法呈現(xiàn)，使內(nèi)容更清晰易讀。為了能更靈活地排版，可以把這些信息作成附件形式，以方便對方將其打印出來。,2.5

24、主體內(nèi)容常用句型,2.5.1. 通知/公告,inform sb that… / inform sb of sth 通知某人某事I am writing to inform you that there are some small changes in the schedule for my visit to your company next week. 我寫這封信是要通知您，我下周造訪貴公司的行程將有些許變動。This

25、 is to inform all employees of recent staff changes at KYLE Co. 此乃通知所有員工Kyle公司最近的人事變動。 notify sb that…通知某人某事This letter is to notify you that our office will be closed on Monday. 這封信是要通知你們，我們公司周一不營業(yè)。 be

26、advised that … 告知某人某事Please be advised that it is time to prepare your annual sales reports.特此告知：該是各位準備年度業(yè)績報告的時候了。,2.5.2. 發(fā)起會議,sb would like to have a meeting in/on/at 時間 about 內(nèi)容I would like to have a meeting in the

27、afternoon about our development planning for the project A。今天下午我建議我們就A項目的發(fā)展計劃開會討論一下。We’d like to have the meeting on Oct 30. 十月三十號開會。 sb would like to talk to sb about 內(nèi)容 by mail/ over the phoneI would like to

28、talk to you over the phone regarding issues about report development and the XX project。我想跟你電話討論下報告進展和XXX項目的情況。,2.5.3. 詢問信息/反饋/建議,Any question, please don’t hesitate to/ feel free to…Any question, please don’t hesitate

29、 to let me know. 有任何問題，歡迎和我們聯(lián)系。 Feel free to give your comments. 請隨意提出您的建議。 Look forward to your feedbacks/suggestions/opinions…Thank you and look forward to having your opinion on the estimation and schedul

30、e。 謝謝你，希望能聽到更多你對評估和日程計劃的建議。Look forward to your feedbacks and suggestion soon。 期待您的反饋建議！,2.5.3. 詢問信息/反饋/建議,have some questions about… 對…有一些疑問I have some questions about the report XX-XXX我對XX-XXX報告有一些疑問.For th

31、e assignment ABC, I have the following questions: …就ABC協(xié)議，我有以下幾個問題：…… It would be nice if you could provide a bit more information onIt would be nice if you could provide a bit more information on the user’s behavior

32、.您若是能夠就用戶行為方面提供更多的信息就太感激了！ would appreciate … At your convenience, I would really appreciate you giving us your opinion.如果可以，我希望你能負責這件事情。 Your opinions/comments/suggestions are welcome. 歡迎您的意見/評論/建議…,2.5.4. 確認,

33、Confirm sth/ that… 確認… Reconfirm sth/ that… 再次確認This will confirm that we have placed a phone order with you this afternoon. 來信是確認今天下午我們已電話下單一事。This is to reconfirm our scheduled appointment for Wednesday

34、, November 16, 2013. 此信是要再次確認我們排定會面的時間為2013年11月16日星期三。 Verify/ clarify that… 或 verify/ clarify sth I am writing to clarify that the time and date for our meeting will be Wednesday, November 16, 2014. 此

35、信旨在確認我們會議的時間和日期為2014年11月16日星期三。 for your consideration/ approvalI am pleased to present our new proposal for your consideration and approval. 很高興向您呈交我們新的提案，并請您審核通過。,2.5.5. 回復/反饋,Thank you for … / Thanks for… 感謝…

36、Thank you for your email dated September 8. 感謝您9月8日的來信。 be pleased/ happy to …I am very happy to accept your invitation to the party. 我欣然接受您的宴會邀請。 Please see comments/suggestions/opinions below Please see comments

37、 below. 請看下面的評論。 My comments/answers/suggestions/ are…My answers to your question of this project are in red below.我就你對該項目疑問的回答已在下面標紅。 add some comments to … 就xxx添加了一些備注I add some comments to the document for yo

38、ur reference.我就文檔添加了一些備注，僅供參考。,2.5.6. 表達感謝,Thank you/ thanks for… 感謝… Thank you so much for the cooperation. 謝謝你的合作！Thanks for your time in organizing the event. 感謝您花時間籌劃這項活動。 (really) appreciate … 對…表示感謝 …is

39、/are appreciated.I really appreciate the effort you all made for this sudden and tight project.對如此緊急的項目您做出的努力我表示十分感謝。Really appreciate your help!非常感謝您的幫助！We all appreciate your help and kind thoughts. 我們一致感謝你們的協(xié)

40、助和體貼。,2.5.7. 致歉,be sorry that/ for sth… 抱歉…I am very sorry for not being at the meeting. 我對沒有能夠出席會以表示非常抱歉。I am so sorry that I couldn’t make it. 非常抱歉我沒有到。 (sincerely) apologize for … 就xxx真誠道歉I sincerely apolo

41、gize for this misunderstanding.對造成的誤解我真誠道歉。I apologize for the late asking but we want to make sure the correctness of our implementation ASAP。很抱歉現(xiàn)在才進行詢問，但是我們需要盡快核實執(zhí)行信息。,2.5.8.列表,is/are as follows… The current statu

42、s is as follows: 1……2……目前數(shù)據(jù)如下：1……2……following…Today we would like to finish following tasks by the end of day: 1…….2…… 今天我們要完成的任務：1…….2……Our team here reviewed the newest SCM policy and has following concer

43、ns: 1…….2……我們閱讀了最新的供應鏈管理政策，做出如下考慮：1…….2……,2.5.9. 發(fā)送附件,Please see/ find the attached … 請見附件… Attached please kindly find/see…請見附件…Please find the attached overview of our new product. 請見附件，關于我們新產(chǎn)品的概述。 Attached is

44、/are … 附上Attached is a customer-service survey as we would love to know your thoughts on our products and services. 附上客戶服務調(diào)查，我們希望了解您對于我們產(chǎn)品及服務的看法。 I’ve attached … 我附上…I ‘ve attached some of the pictures we took

45、during our visit. 我附上一些旅途所拍照片。,2.6 結尾,2.6.1 一般性結尾,I look forward to n./doing… 我期待… I look forward to your response. 我期待您的答復。If you have any…, please feel free to/ don’t hesitate to do…如果你還有其…，請盡管…If you have any

46、 more questions, please feel free to contact me.如果你還有其他問題，請盡管和我聯(lián)系。Please let me know if I can… 如果我能…，請讓我知道 Please let me know if I can do more to support this.如果還有別的我能做的來支持該項目，請告訴我。would appreciate any feedback/su

47、ggestions 若有任何意見，請不吝賜教I would appreciate any feedback you have. 若有任何意見，請不吝賜教,2.6.2 商務性結尾,Look forward to our continued cooperation. 期盼我們能繼續(xù)合作。This email is not for general distribution. 請勿公開散布這封電子郵件。We hope that our

48、 prompt and efficient handling of your order will lead to your becoming a regular customer. 期盼我們迅速、有效處理您的訂單能讓您成為我們的老主顧。For further information, please contact Customer Services. 如需更多相關訊息，請洽客服部。Please direct any que

49、stions you may have to my office at 4388-3899.如有任何問題您可撥打我辦公室電話：4388-3899。,2.6.3 請對方回應,Please contact me/ let me know/ call me/ e-mail me…Please contact me at your earliest convenience. 煩請您方便之時盡快與我聯(lián)系。Please let me kno

50、w at your earliest convenience whether you will be attending this workshop. 煩請您方便之時盡快告知我們您能否參加會議。Please call me when you’ve had time to look over the attached material. 您方便瀏覽附件中的材料時，煩請您電話告知我。Is it possible/ c

51、onvenient/…/ for you to… Is it possible for you to decide as soon as possible? We need to make the announcement by the end of the day. 麻煩您可否盡快決定？我們需要在今天之內(nèi)宣布此事。,2.6.4 結尾表達主動聯(lián)系,will be in contact with you/ call

52、 you/ write to you/ email you…I will be in contact with you within the next couple of days. 接下來幾天我會與您進行聯(lián)系。I will call you next week to arrange a date and time for a presentation and to answer any questions you may

53、 have.下周我會給您打電話，安排時間和日期就您可能會產(chǎn)生的疑問進行講解。I will e-mail you next week to answer any questions you may have and to arrange a convenient time to meet do discuss the details of this venture.下周我會發(fā)郵件解答您的任何問題，并且安排合適的時間見面討論風險的細

54、節(jié)。,2.7 敬語&落款,2.8 簽名,姓名/英文名公司名稱工作地址聯(lián)系方式網(wǎng)頁鏈接 公司宣傳logo,范文賞析,Dear Colleagues, We are glad to inform that the new “Standard Procedure of Poster Display” will take effect on Oct 15, 2018. This stand

55、ard procedure contains the standard processes and instruction of poster display at the Daimler China Premises, aiming to create a good working environment for all staff. Highlights of Standard Procedure :No post

56、er display is allowed, except with written approval in advance in accordance with this Standard Procedure.The poster should be displayed at the designated public area of Daimler Premises.Double-side tape is NOT allowed

57、 to be used.The requestor is responsible for taking down the expired poster timely. You are encouraged to read and get well acquaint with the rules you need to follow. Should you have any questions, please

58、 feel free to consult HR/Administration SSC. Sincerely, HR / Administration      Daimler Greater China Ltd.,總結: 英文郵件寫作常見問題,Using a vague or outdated subject 內(nèi)容模糊或過時 Not using a

59、greeting or sign-off 未使用問候語或結束語Not proofreading 未進行校對Using abbreviations or acronyms 使用縮寫或首字母縮略詞Using the wrong case 大小寫字體使用不當Writing everything in one long paragraph 所有內(nèi)容都寫進一個長段落中Vague messages with details mi

60、ssing 意思表達不清，缺少細節(jié)Using unfriendly tone 語氣不友好Messages that are just plain sloppy 郵件馬虎草率,分組練習：請修改此郵件,From: Harry.Lim@presto.co.my To: shirley@shirleytaylortraining.com Cc: Subject: HELLO!!!hi Sh

61、irleyHope things r well with u, its good 2 know that u will be back in malaysia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over here. some bookstores r interest

62、ed in a talk and singing event, I hope u will agree to take part.tnks & rgsHarry,講評 參考答案,From: Harry.Lim@presto.co.my To: shirley@shirleytaylortraining.com Cc: Subject: HELLO!!!hi Shirley

63、Hope things r well with u, its good 2 know that u will be back in malaysia again in nov to hold your seminar on effective biz writing. PLS LET ME HAVE SOME FREE DATE while u r over here. some bookstores r interested in