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      • 簡(jiǎn)介:4500單詞,單詞,26500英文字符,英文字符,7700漢字漢字出處出處2010INTERNATIONALSUMMERCONFERENCEONASIAPACIFICBUSINESSINNOVATIONSERVICEQUALITYISPOSITIVELYRELATEDTOBEHAVIORALINTENTIONS,CUSTOMERSATISFACTIONISPOSITIVELYRELATEDTOBEHAVIORINTENTIONSSIMILARLY,CUSTOMERSATISFACTIONWORKSASMEDIATORBETWEENSERVICEQUALITYANDBEHAVIORINTENTIONSOFTHECUSTOMERSTHEMODELISTESTEDINANEMPIRICALSTUDYWITHDATAFROMASURVEY243ASIAN,EUROPEANANDAMERICANCUSTOMERSWHOWERESTAYINGATLUXURYANDMEDIUMSIZEHOTELINNEPALREGARDINGWITHQUALITYMANAGEMENT,120EMPLOYEESWERETAKENASSAMPLEUNDERLUXURYANDMEDIUMSIZEHOTELSINNEPALCONSIDERINGDIFFERENTDIMENSIONSOFQUALITYMANAGEMENTFINDINGSAMONGFOURHYPOTHESES,SERVICEQUALITYHASPOSITIVELYASSOCIATEDWITHBEHAVIORINTENTIONSOFTHECUSTOMERINTHEHOTELSERVICEQUALITYHASNOTRELATIONSHIPWITHCUSTOMERSATISFACTIONCUSTOMERSATISFACTIONHASNOTDIRECTRELATIONSHIPWITHBEHAVIORINTENTIONSOFTHECUSTOMERBUTCUSTOMERSATISFACTIONHASWORKEDASMEDIATORBETWEENCUSTOMERSERVICEQUALITYANDBEHAVIORINTENTIONSOFTHECUSTOMERINTHEHOTELINDUSTRYRESEARCHLIMITATIONS/IMPLICATIONSFUTURERESEARCHSHOULDCONSIDERONAGE,GENDER,ANDNATIONALITYAFFECTTHESERVICEQUALITYANDSATISFACTIONANDBEHAVIORINTENTIONSOFTHECUSTOMERINTHEHOTELINDUSTRYORIGINALITY/VALUETHERESEARCHPROVIDESVALUABLEINSIGHTSINTOQUALITYMANAGEMENTDIMENSION,SERVICEQUALITYDIMENSION,CUSTOMERSATISFACTIONANDTHEIRBEHAVIORINTENTIONSKEYWORDSQUALITYMANAGEMENT,SERVICESQUALITY,CUSTOMERSATISFACTION,LADHARI,2009THEREISSTRONGEVIDENCEINACADEMICRESEARCHTHATSUPPORTSSERVICEQUALITYHASADIRECTRELATIONSHIPINBEHAVIORINTENTIONSORINDIRECTORCUSTOMERSATISFACTIONMEDIATESBETWEENSERVICEQUALITYANDBEHAVIORINTENTIONSZEITHMALETAL1996QUALITYMANAGEMENTHASBECOMETHEPRIMEISSUEINNEPALESEBUSINESSALONGWITHTHEGROWTHOFTHESERVICESECTORSSINCE1990STHEREASONFORGROWINGAWARENESSINQUALITYANDQUALITYMANAGEMENTPHILOSOPHYISDIRECTEDRELATEDTOACHIEVEORGANIZATIONSHORTANDLONGTERMFINANCIALGOALS,INCREASEMARKETSHAREANDCREATESUSTAINABLECOMPETITIVEADVANTAGEGUPTA,MCDANIALSWONSONDAVIS,2003ZINELDIN2006PATIENTSERVICESATISFACTIONHASFOUNDWITHSERVICEQUALITYANDSERVICEQUALITYISPOSITIVELYCORRELATEDWITHBEHAVIORINTENTIONSWILLINGNESSTORECOMMENDTHEHOSPITALSTOOTHERSBEHAVIORINTENTIONSCANBEMEASUREDASREPURCHASEINTENTIONS,WORDOFMOUTH,COMPLAININGBEHAVIORANDPRICE
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      • 簡(jiǎn)介:ABSTRACTTHEWORLDWIDEWEBHASCHANGEDTHEPERSPECTIVEONTHEROLETHATMAPSCANPLAYTHEIRTRADITIONALFUNCTIONREMAINS,EGTOREPRESENTANABSTRACTIONOFASELECTEDPARTOFREALITYTOOFFERINSIGHTINTOGEOSPATIALPATTERNSANDRELATIONSADDITIONALLYTHEMAPCANBEANIMPORTANTPARTOFASEARCHENGINE,ESPECIALLYINTHECONTEXTOFGEOSPATIALDATAINFRASTRUCTUREMAPSCANALSOFUNCTIONASANINTERFACETOOTHERGEOGRAPHICANDNONGEOGRAPHICINFORMATIONONTHEWEBTHEQUESTION‘WHATARETHEIMPLICATIONSOFTHISEXPANDINGROLEOFMAPSFORAWEBGISENVIRONMENT’ISADDRESSEDINTHISPAPER1INTRODUCTIONMAPSARERECOGNISEDINTHEIRCAPACITYTOOFFERANOVERVIEWOFANDINSIGHTINTOSPATIALPATTERNSANDRELATIONSMAPSCANGUIDEUSFROMATOB,SHOWTHESTRUCTUREOFTHELANDSCAPE,DISPLAYTHECHANGESINPOPULATIONDISTRIBUTIONS,ORSHOWFUTUREURBANPLANSMAPSDOTHISBECAUSETHEYREPRESENTABSTRACTIONSANDSELECTIONSOFREALITYIFWELLDESIGNED,THEMEANINGOFTHEIRSYMBOLOGYWILLGIVETHEUSERALINKTOAPARTOFREALITYGEOGRAPHICALINFORMATIONSYSTEMSGISARECHARACTERISEDBYTHEABILITYTOINTEGRATEGEOSPATIALDATAFROMAWIDEVARIETYOFSOURCESTHEFUNCTIONALITYOFSUCHSYSTEMSALLOWSDIFFERENTKINDSOFSPATIALANALYSISOPERATIONSTHENATUREOFTHESEOPERATIONSISOFTENBASEDONAPPLICATIONSMODELS,THECURRENTDISCIPLINARYAPPROACHTOTHEPROBLEMATHANDOBVIOUSLY,MAPSPLAYANIMPORTANTROLEINGISNOTONLYDOTHEYPRESENTTHEFINALRESULTSOFTHESPATIALANALYSISBUTTHEYAREALSOCRITICALDURINGTHEWHOLEITERATIVEPROCESSOFGEOSPATIALDATAHANDLINGTHEPOPULARITYOFGISHASHADAGREATIMPACTONMAPSMANYMAPSHAVEBEENCREATEDANDUSED,BUTDURINGTHEBEGINNINGOFTHEGISERAMAPQUALITYWASNOTALWAYSACCEPTABLETHISWASPARTLYDUETOTHEFACTTHATNOTALLPEOPLEINVOLVEDINGISMAPMAKINGWERESKILLEDINTHISPROCESS,ANDPARTLYDUETOTHELIMITEDRESOLUTIONOFSCREENSANDPLOTTERSTHERISEOFTHEINTERNET,ANDINPARTICULARTHEWORLDWIDEWEB,WASANOTHERSTIMULANTTOMAPMAKINGANDMAPUSEHOWEVER,THEWEBHASALSOJGEOGRAPHSYST2004683–93DOI101007/S1010900401272THEROLEOFTHEMAPINAWEBGISENVIRONMENTMENNOJANKRAAKINTERNATIONALINSTITUTEOFGEOINFORMATIONSCIENCEANDEARTHOBSERVATION,DEPARTMENTOFGEOINFORMATIONPROCESSING,POBOX6,7500AAENSCHEDE,THENETHERLANDSEMAILKRAAKITCNLHAVINGHADINFLUENCEONTHEMAPAREIMAGEANALYSIS,EXPLORATORYDATAANALYSISEDA,ANDOFCOURSEMETHODOLOGICALDEVELOPMENTSINGISANDCARTOGRAPHYNOTTOBEFORGOTTENTHEABOVEDEVELOPMENTSINSCIENTIFICVISUALISATIONSTIMULATEDDIBIASE1990TODEFINEAMODELFORMAPBASEDSCIENTIFICVISUALISATIONITCOVERSBOTHTHECOMMUNICATIONANDTHINKINGFUNCTIONSOFTHEMAPCOMMUNICATIONISDESCRIBEDAS‘‘PUBLICVISUALCOMMUNICATION’’SINCEITCONCERNSMAPSAIMEDATAWIDEAUDIENCETHINKINGISDEFINEDAS‘‘PRIVATEVISUALTHINKING’’BECAUSEITISOFTENANINDIVIDUALPLAYINGWITHTHEGEOSPATIALDATATODETERMINEITSSIGNIFICANCEONAMOREDETAILEDLEVEL,DIFFERENTVISUALISATIONSTAGESCANBERECOGNISED,EACHREQUIRINGADIFFERENTSTRATEGYFROMTHEPERSPECTIVEOFMAPUSETHISRANGESFROMPRESENTATIONTOEXPLORATIONTHEFIRSTFITSINTOTHETRADITIONALREALMOFCARTOGRAPHY,WHERETHECARTOGRAPHERWORKSONKNOWNGEOSPATIALDATAANDCREATESCOMMUNICATIVEMAPSTHESEMAPSAREOFTENCREATEDFORMULTIPLEUSESEXPLORATIONOFTENINVOLVESADISCIPLINEEXPERTCREATINGMAPSWHILEDEALINGWITHUNKNOWNDATATHESEMAPSAREGENERALLYFORASINGLEPURPOSE,EXPEDIENTINTHEEXPERT’SATTEMPTTOSOLVEAPROBLEMWHILEDEALINGWITHTHEDATA,THEEXPERTSHOULDBEABLETORELYONCARTOGRAPHICEXPERTISE,PROVIDEDBYTHESOFTWAREORSOMEOTHERMEANSFROMTHEMAPPERSPECTIVE,ASYNTHESISOFALLTHEABOVETRENDSRESULTSINGEOVISUALIZATIONGEOVISUALIZATIONINTEGRATESAPPROACHESFROMSCIENTIFICVISUALIZATION,TOPROVIDETHEORY,METHODS,ANDTOOLSFORVISUALEXPLORATION,ANALYSIS,SYNTHESIS,ANDPRESENTATIONOFGEOSPATIALDATATHISTRENDHASBEENDESCRIBEDBYMACEACHRENANDKRAAK2001FORTHECOMMISSIONONVISUALISATIONANDVIRTUALENVIRONMENTSOFTHEINTERNATIONALCARTOGRAPHICASSOCIATIONMOREINFORMATIONCANBEFOUNDONTHECOMMISSION’SWEBSITEURL1ORINTHESPECIALISSUEOFCARTOGRAPHICANDGEOGRAPHICINFORMATIONSCIENCES2001VOL28,NO1INTHISCONTEXT,ITISOBVIOUSTHATCARTOGRAPHICDESIGNANDRESEARCHPAYATTENTIONTOHUMANCOMPUTERINTERACTION–THEINTERFACES,ANDREVIVETHEATTENTIONFORTHEUSABILITYOFTHEIRPRODUCTSADDITIONALLY,ONEHASTOWORKONREPRESENTATIONISSUESANDTHEINTEGRATIONOFGEOCOMPUTINGINTHEVISUALIZATIONPROCESSASSUCHMAPSANDGRAPHICSAREUSEDTOEXPLOREGEOSPATIALDATA,THEEXPLORATIONPROCESSCANGENERATEHYPOTHESES,DEVELOPPROBLEMSOLUTIONS,ANDULTIMATELYCONSTRUCTKNOWLEDGEINAGEOVISUALIZATIONENVIRONMENTMAPSAREUSEDTOSTIMULATEVISUALTHINKINGABOUTGEOSPATIALPATTERNS,RELATIONSHIPS,ANDTRENDSONEIMPORTANTAPPROACHHEREISTOVIEWGEOSPATIALDATASETSINANUMBEROFALTERNATIVEWAYS,EG,USINGMULTIPLEREPRESENTATIONSWITHOUTCONSTRAINTSSETBYTRADITIONALTECHNIQUESORRULESTHISSHOULDAVOIDTHETRAPDESCRIBEDBYFINKEETAL1992WHOCLAIMTHAT‘‘MOSTRESEARCHERSTENDTORELYONWELLWORNPROCEDURESANDPARADIGMS’’WHILETHEYSHOULDREALIZETHAT‘‘CREATIVEDISCOVERIES,INBOTHARTANDSCIENCE,OFTENOCCURINUNUSUALSITUATIONS,WHEREONEISFORCEDTOTHINKUNCONVENTIONALLY’’NEW,FRESH,CREATIVEGRAPHICSMIGHTALSOOFFERDIFFERENTINSIGHTSANDWOULDPROBABLYHAVEMOREIMPACTTHANTRADITIONALMAPPINGMETHODSTHESEARGUMENTSAREVALIDINAWEBGISENVIRONMENTASWELL,BUTDOREQUIRESPECIFICINTERACTIVEFUNCTIONALITYTHATISNOTALWAYSOFFEREDTHEROLEOFTHEMAPINAWEBGISENVIRONMENT85
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      • 簡(jiǎn)介:ELECTRONICCOPYAVAILABLEATHTTP//SSRNCOM/ABSTRACT13163231DISCLOSUREONINTERNALCONTROLSYSTEMSASASUBSTITUTEOFALTERNATIVEGOVERNANCEMECHANISMSGIOVANNAMICHELONDEPARTMENTOFECONOMICSANDMANAGEMENTUNIVERSITYOFPADOVAVIADELSANTO,3335123PADOVA–ITALYGIOVANNAMICHELONUNIPDITSERGIOBERETTAACCOUNTINGDEPARTMENTBOCCONIUNIVERSITYPIAZZASRAFFA,1120136MILANO–ITALYSERGIOBERETTAUNIBOCCONIITSAVERIOBOZZOLANDEPARTMENTOFECONOMICSANDMANAGEMENTUNIVERSITYOFPADOVAVIADELSANTO,3335123PADOVA–ITALYSAVERIOBOZZOLANUNIPDITFIRSTDRAFTJUNE2008THISDRAFTFEBRUARY2009COMMENTSAREWELCOMECORRESPONDINGAUTHOR3INTRODUCTIONACCORDINGTOAGENCYTHEORY,VARIOUSGOVERNANCEMECHANISMSREDUCETHEAGENCYPROBLEMBETWEENINVESTORSANDMANAGEMENTJENSENANDMECKLING,1976GILLAN,2006TRADITIONALLY,GOVERNANCEMECHANISMSHAVEBEENIDENTIFIEDASINTERNALOREXTERNALINTERNALMECHANISMSINCLUDETHEBOARDOFDIRECTORS,ITSROLE,STRUCTUREANDCOMPOSITIONFAMA,1980FAMAANDJENSEN,1983,MANAGERIALSHAREOWNERSHIPJENSENANDMECKLING,1976ANDINCENTIVES,THESUPERVISORYROLEPLAYEDBYLARGESHAREHOLDERSDEMSETZANDLEHN,1985,THEINTERNALCONTROLSYSTEMBUSHMANANDSMITH,2001,BYLAWANDCHARTERPROVISIONSANTITAKEOVERMEASURESANDTHEUSEOFDEBTFINANCINGJENSEN,1993EXTERNALCONTROLISEXERTEDBYTHEMARKETFORCORPORATECONTROLGROSSMANANDHART,1980,THEMANAGERIALLABORMARKETFAMA,1980ANDTHEPRODUCTMARKETHART,1983AFTERTHEVARIOUSFINANCIALSCANDALSTHATHAVESHAKENINVESTORSWORLDWIDE,CORPORATEGOVERNANCEBESTPRACTICESHAVESTRESSEDINPARTICULARTHEKEYROLEPLAYEDBYTHEINTERNALCONTROLSYSTEMICSINTHEGOVERNANCEOFTHEFIRMINTERNALCONTROLSYSTEMSCONTRIBUTETOTHEPROTECTIONOFINVESTORS’INTERESTSBOTHBYPROMOTINGANDGIVINGASSURANCEONTHERELIABILITYOFFINANCIALREPORTING,ANDBYADDRESSINGTHEBOARDS’ATTENTIONONTHETIMELYIDENTIFICATION,EVALUATIONANDMANAGEMENTOFRISKSTHATMAYCOMPROMISETHEATTAINMENTOFCORPORATEGOALSTHESEFUNCTIONSHAVEBEENWIDELYRECOGNIZEDBYTHEMOSTDIFFUSEDFRAMEWORKSFORTHEDESIGNOFICSTHATHAVESTATEDTHECENTRALITYOFINTERNALCONTROLSYSTEMSINPROVIDINGREASONABLEASSURANCETOINVESTORSREGARDINGTHEACHIEVEMENTOFOBJECTIVESCONCERNINGTHEEFFECTIVENESSANDEFFICIENCYOFOPERATIONS,THERELIABILITYOFFINANCIALREPORTINGANDTHECOMPLIANCEWITHLAWSANDREGULATIONSCOSO,19922004NOTWITHSTANDINGTHEIRRELEVANCE,INVESTORSCANNOTDIRECTLYOBSERVEICSSANDTHEREFORECANNOTGETINFORMATIONONTHEIRDESIGNANDFUNCTIONINGBECAUSETHEYAREINTERNALMECHANISMS,ACTIVITIESANDPROCESSESPUTINPLACEWITHINTHEORGANIZATIONDEUMESANDKNECHEL,2008ASINVESTORSTAKEINTOACCOUNTTHECOSTSTHEYSUSTAINTOMONITORMANAGEMENTWHENPRICINGTHEIRCLAIMSJENSENANDMECKLING1976,MANAGEMENTHAVEINCENTIVESTOCOMMUNICATEINFORMATIONONTHECHARACTERISTICSOFTHEICSINORDERTOINFORMINVESTORSONTHEEFFECTIVENESSOFICSWHENOTHERMONITORINGMECHANISMSTHEOWNERSHIPSTRUCTUREOFTHEFIRMANDTHEBOARDOFDIRECTORSAREWEAK,ANDTHEREBYPROVIDINGTHEMWITHTHECONVENIENTLEVELOFMONITORINGLEFTWICHETAL,1981THEPOSSIBLEEXISTENCEOFSUBSTITUTIONAMONGDIFFERENTMECHANISMSHASBEENDEBATEDINCORPORATEGOVERNANCELITERATUREREDIKERANDSETH,1995FERNANDEZANDARRONDO,2005BASEDONWILLIAMSON’S1983SUBSTITUTEHYPOTHESIS,WHICHARGUESTHATTHE
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簡(jiǎn)介:ELECTRICMEASUREMENTSWITHLABVIEWVALENTINDOGARUULIERUFACULTYOFELECTRICALENGINEERING,UNIVERSITYVALAHIAOFTARGOVISTE1820BLVUNIRII,TARGOVISTE,DAMBOVITAROMANIAABSTRACTTHEPAPERPRESENTSADATAACQUISITIONSYSTEMWHICHCONSISTSINHALLEFFECTSENSORS,APCI6023NATIONALINSTRUMENTSDATAACQUISITIONBOARD,LABVIEWGRAPHICALPROGRAMMINGENVIRONMENTANDTHEEXPERIMENTALRESULTSACHIEVEDBYTHEAUTHORSCONCERNINGTHEBEHAVIOROFACELECTRICALCIRCUITSTHEINSTRUMENTSUSEDINTHEMEASUREMENTTECHNIQUEWEREDEVELOPEDASCOMPUTERDATABASEEQUIPMENTS,USINGWELLDETERMINEDFUNCTIONSTHEACQUISITIONOFPARAMETERS,SIGNALPROCESSING/ADAPTINGWITHTHECOMMUNICATIONPOSSIBILITYONASERIALINTERFACEORONAPARALLELPORTTODAY,DATAACQUISITIONBOARDSAREUSEDANDCANBEASSEMBLEDDIRECTLYINTOTHECOMPUTER,HAVINGTHEOPERATIONPOSSIBILITYOFANOSCILLOSCOPETHEAPPEARANCEOFTHELABVIEWENVIRONMENTWASMOTIVATEDBYTHERESEARCHAUTOMATIONACTIVITYANDBYTHEAPPLICATIONDEVELOPMENT,BASEDONAHIERARCHICALINSTRUMENTSTRUCTURE,WHICHISCOMPOSEDBYTHEUSERSINTERFACEANDTHEVISUALPROGRAMMINGELEMENTSKEYWORDSDATAACQUISITION,GRAPHICALPROGRAMMING,HALLEFFECT,ELECTRICPOWER1INTRODUCTIONTHEUSEOFTHELABVIEWGRAPHICALPROGRAMMINGENVIRONMENTENSURESTHEANALYSISANDSTUDYOFPOWERMEASUREMENTMETHODSINSINGLEPHASEANDTHREEPHASEALTERNATIVECURRENTCIRCUITS3,6,7THEEVOLUTIONINBOTHELECTRICMEASUREMENTTECHNIQUE,INTHEELECTRONICFIELDANDINTHEAREAOFDATAACQUISITIONSYSTEMS,ARGUMENTSTHEOPPORTUNITYANDJUSTIFICATIONOFDESIGNINGNEWINSTRUMENTSINORDERTOIMPROVETHERESEARCHACTIVITYINTHISAREA2,32POWERMEASUREMENTINSINGLEPHASEACCIRCUITS21POWERSINACCIRCUITSTHEINSTANTANEOUSPOWER1,2,3,4TOANELECTRICDIPOLEISDEFINEDASTHEPRODUCTOFTHEINSTANTANEOUSVALUESOFTHEVOLTAGEUTOTHETERMINALOFTHEDIPOLEANDTHECURRENTITHATFLOWSTHROUGHTHEDIPOLEPUI1THEINSTANTANEOUSPOWERCANBECLASSIFIEDINTOINPUTANDOUTPUTPOWER,DEPENDINGONTHEASSOCIATIONOFTHEVOLTAGEUANDTHECURRENTI,WHICHRESPECTSTHERULEOFRECEIVERSANDGENERATORSINASINEWAVESTEADYSTATEWITHTHETPERIOD,THEACTIVEPOWERPCANBEDEFINEDASTHEAVERAGEVALUEOFTHEINSTANTANEOUSPOWER,CONSIDERINGANATURALNUMBEROFPERIODSPUINTPDTTTNT∫1112FORASINGLEPHASECIRCUITWHICHFUNCTIONSUNDERASINEWAVEPERMANENTRATE,INWHICHTHEVOLTAGEANDCURRENTHAVETHEFOLLOWINGEXPRESSIONSUTUT2SINΩ3ITIT2SINΩΦ?4ITRESULTSTHEACTIVEPOWERPUICOSΦTHEREACTIVEPOWERQUISINΦ5THEAPPARENTPOWERSUITHECOMPLEXAPPARENTPOWERSISDEFINEDINTOTHESIMPLIFIEDCOMPLEXREPRESENTATIONASTHEPRODUCTBETWEENTHECOMPLEXVOLTAGEUANDTHECONJUGATECOMPLEXCURRENTIJQPJUIUIUIS?ΦΦSINCOS6THEREALPARTOFTHECOMPLEXPOWERSISTHEACTIVEPOWERP,THEIMAGINARYPARTISTHEREACTIVEPOWERQ,THEMODULEISTHEAPPARENTPOWERSANDTHEARGUMENTISEQUALTOTHEPHASEDISPLACEMENTΦOFTHECIRCUIT{}SPRE{}SQIMSS7FORASINGLEPHASECIRCUITWHICHDOESNOTFUNCTIONINSINEWAVERATE4ANDHASTHETERMINALVOLTAGEUTPROCOFTHE8THWSEASINTCONFONMATHEMATICALMETHODSANDCOMPUTATIONALTECHNIQUESINELECTRICALENGINEERING,BUCHAREST,OCTOBER1617,2006197GALVANICISOLATIONOFTHEMEASURINGSYSTEM,BUTITINTRODUCESRATIOANDANGLEERRORSANDREALIZESANINADEQUATEPERTURBATIONTRANSFERTHEADOPTEDSOLUTIONWASTOUSECURRENTANDVOLTAGETRANSDUCERSBASEDONTHEHALLEFFECTTHEBLOCKDIAGRAMOFTHEACQUISITIONSYSTEMISPRESENTEDINFIG2ANDFIG3PRESENTSTHEEXPERIMENTALRESULTSREMARKTHEVOLTAGEVALUESANDTHEPARAMETERSOFTHECONSUMERSINFIG3A,WEREINTRODUCEDINTOTHEAPPLICATIONREALIZEDFORSIMULATIONFIG13POWERMEASUREMENTINTHREEPHASEACCIRCUITSFORARANDOMRECEIVERZ,CONSISTINGINLINEARIMPEDANCES,FORMINGASYSTEMWITHNNODESWHICHISALIMENTEDTHROUGHACIRCUITWITHNCONDUCTORS1,THETOTALCOMPLEXAPPARENTPOWERSTRANSMITTEDTOTHERECEIVERISSVIVIVIVIKKNN112213BYEXPRESSINGTHEPOTENTIALSOFTHENODESUSINGTHEPOTENTIALDIFFERENCESREPORTEDTOAPOINTNHAVINGARANDOMPOTENTIAL,THEEXPRESSION31BECOMESSUIUIUIUINNKNKNN1122N14THEDEFINITIONSOFACTIVEANDREACTIVEPOWERGIVETHEFOLLOWINGRESULTS∑NKKNKNNNNNNNNNNNNNNNPPPPPPIUIUIUIUIUIUIUIUIUSP121222211112211,COS,COS,COS}RE{}RE{15,SINSIN,SIN}IM{}IM{222211112211NNNNNNNNNNNNNNNIUIUIUIUIUIUIUIUIUSQ????∑NKKNKQQQQQQ12116THETOTALACTIVEPOWERPRESPECTIVELYTHEREACTIVEPOWER–QCONSUMEDBYARANDOMRECEIVERWITHNPHASESANDALIMENTEDTHROUGHALINEOFNCONDUCTORS,ISEQUALTOTHESUMOFNACTIVESINGLEPHASEPOWERSORREACTIVESINGLEPHASEPOWERSWHICHAREGIVENBYTHEIKLINECURRENTS,WITHTHEUKNVOLTAGESBETWEENTHENCONDUCTORSANDTHENPOINTTHEALTERNATIVETHREEPHASECIRCUITSHAVETHEFOLLOWINGVOLTAGESYSTEM32SIN232SIN2SIN2321ΠΩΠΩΩ?TUUTUUTUU17IFTHEVOLTAGESYSTEMSUPPLIESATHREEPHASEBALANCEDRECEIVER,THECURRENTSYSTEMWILLBE32SIN232SIN2SIN2321ΦΠΩΦΠΩΦΩ????TIITIITII18IFTHEPHASEIMPEDANCESAREDIFFERENT,THERECEIVERISNOTBALANCEDANDTHEABSORBEDCURRENTSFROMTHESOURCECANBECALCULATEDWITHMETHODSTHATARERELATEDTOSTARCONNECTEDTHREEPHASEBALANCEDRECEIVERS,ITRESULTS0321IIII19REGARDINGTHEIMPEDANCEVALUEOFTHENEUTRALCONDUCTORZ0,THEVOLTAGEVALUEWILLBE000IZU?20THEBLOCKDIAGRAMOFTHEDATAACQUISITIONSYSTEMISPRESENTEDINFIG4THEMEASURINGMETHODSFORACTIVE/REACTIVEPOWERINTHREEPHASEACCIRCUITS,DEPENDONTHETYPEOFTHECONSUMERANDTHENUMBEROFCONDUCTORSINTHEELECTRICENERGYSUPPLYSYSTEMI1/I2/I3–LA55PIN–LA25NPU10/U20/U30–LV25PFIG4DATAACQUISITIONSYSTEM–BLOCKDIAGRAMFORTHREEPHASECIRCUITSWITHNEUTRALCONDUCTORN4,THEGENERALIZEDTHEOREMBECOMES{}PSUIKNKK???????????∑RERE1421PROCOFTHE8THWSEASINTCONFONMATHEMATICALMETHODSANDCOMPUTATIONALTECHNIQUESINELECTRICALENGINEERING,BUC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簡(jiǎn)介:RESEARCHANDPRACTICEINHUMANRESOURCEMANAGEMENTCHANDA,A,BANSAL,TCHANDA,R2010STRATEGICINTEGRATIONOFRECRUITMENTPRACTICESANDITSIMPACTONPERFORMANCEININDIANENTERPRISES,RESEARCHANDPRACTICEINHUMANRESOURCEMANAGEMENT,181,115STRATEGICINTEGRATIONOFRECRUITMENTPRACTICESANDITSIMPACTONPERFORMANCEININDIANENTERPRISESABSTRACTRECRUITMENTANDSELECTIONISAFOUNDATIONOFHUMANRESOURCEMANAGEMENTHRMPRACTICESANDITSINTEGRATIONTOBUSINESSISCRITICALTOACHIEVEORGANISATIONALSTRATEGICGOALSHOWEVER,LITTLERESEARCHHASTODATEEXAMINEDSTRATEGICINTEGRATIONINTHISSPECIFICHUMANRESOURCEHRPRACTICE,AND,THEREFORE,LITTLEISKNOWNABOUTTHELEVELANDAPPLICATIONOFRECRUITMENTANDSELECTIONSTRATEGICINTEGRATIONASITUATIONTHATWARRANTSGREATERINVESTMENTDUETOTHEECONOMICGROWTHININDIAINACORRESPONDINGEXPANSIONOFINDIANENTERPRISESCONSEQUENTLY,THISSTUDYINVESTIGATESTHELEVELATWHICHRECRUITMENTANDSELECTIONPRACTICESINTEGRATEWITHBUSINESSSTRATEGIESANDTHERELATIVEEFFECTSOFDIFFERENTLEVELSOFSUCHSTRATEGICINTEGRATIONONORGANISATIONALPERFORMANCEIN259INDIANENTERPRISESTHERESULTSSHOWTHEMAJORITYOFINDIANENTERPRISESHADAHIGHLEVELOFRECRUITMENTANDSELECTIONSTRATEGICINTEGRATIONINBUSINESSSTRATEGYFORMULATIONANDIMPLEMENTATIONMOREOVER,THELEVELOFRECRUITMENTANDSELECTIONSTRATEGICINTEGRATIONWASPOSITIVELYRELATEDTOGROWTHINMARKETSHARE,PROFITSANDSALES,EMPLOYEES’SATISFACTION,EMPLOYEES’PRODUCTIVITY,ANDNEGATIVELYRELATEDTOEMPLOYEES’TURNOVERTHEIMPLICATIONSFORHRMPRACTITIONERSANDFURTHERRESEARCHAREDISCUSSEDINTRODUCTIONRECRUITMENTANDSELECTIONISTHEPROCESSOFATTRACTINGINDIVIDUALSONATIMELYBASIS,INSUFFICIENTNUMBERSANDWITHAPPROPRIATEQUALIFICATIONSFOLLOWINGTHEINITIALSELECTIONOFINCUMBENTSTHEYARELIKELYTOAGAINBECHOSENTODEVELOPTHEIRFURTHERINTERESTINTHEORGANISATIONANDLATERTOENCOURAGETHEMTOAPPLYFOROTHERJOBSUSINGAPPROPRIATETECHNIQUESTHESUITABLECANDIDATESARETHUS,ABLETOBERECRUITEDANDSELECTEDDURINGTHEIRCAREERDEVELOPMENTCRAWFORD2004ITHASBEENARGUEDTHATINORDERFORTHEFIRMTOBUILDANDSUSTAINTHECOMPETITIVEADVANTAGE,PROPERSTAFFINGISCRITICALWRIGHTSNELL1991,BOXALL1996RECRUITMENTANDSELECTIONISAMAJORHRMFUNCTIONASITENCOMPASSESALLORGANISATIONALPRACTICESANDDECISIONSRECENTTECHNOLOGICALADVANCES,GLOBALISATION,SOCIALTRENDSANDCHANGESWITHINORGANISATIONSHAVEBROUGHTNEWCHALLENGESFORRECRUITMENTANDSELECTIONROWLEYBENSON2002TOEFFECTIVELYFACETHENEWCHALLENGESRECRUITMENTANDSELECTIONNEEDSTOBEINTEGRATEDWITHBUSINESSSTRATEGIESLAMWHITE1998RECRUITMENTANDSELECTIONSTRATEGIESFLOWULTIMATELYFROMTHEORGANISATION’SMISSIONANDSTRATEGICOBJECTIVESIE,THESTRATEGIESANDPROCESSESOFRECRUITMENTANDSELECTIONMUSTBECOMPATIBLEWITHBUSINESSSTRATEGIESNANKERVIS,COMPTONBAIRD2002SOCIALSCIENTISTSARGUETHATTHROUGHTHEINTEGRATIONWITHBUSINESSSTRATEGIES,RECRUITMENTANDSELECTIONHELPACHIEVESTRATEGICGOALSANDENHANCEORGANISATIONALPERFORMANCEBECKERGERHART1996,YOUNDT,ETAL1996,LEWIS2003OVERTHELASTTHIRTYYEARSORSO,THEAMOUNTOFRESEARCHONRECRUITMENTANDSELECTIONHASINCREASEDDRAMATICALLYDESPITEOFTHISINCREASE,RECENTREVIEWSRODWELLTEO2004,WRIGHT,ETAL2005OFTHELITERATUREHAVEREVEALEDTHATPASTSTUDIESMAINLYFOCUSEDONTHEEXPLORATIONOFRECRUITMENTANDSELECTIONPRACTICESADOPTEDBYTHEENTERPRISEANDNOTONITSRELATIONSHIPTOBUSINESSSTRATEGYANDPERFORMANCETHISRESEARCHANALYSESRECRUITMENTANDSELECTIONASONEOFTHEHRPRACTICESFROMTHEGAMUTOFENTIREHRMPROCESSESANDEVALUATESTHEFLAWSTHATEXISTINITSEFFECTIVEIMPLEMENTATIONINORGANISATIONALSETUPALTHOUGHTHEREISWIDERECOGNITIONOFTHESIGNIFICANCEOFTHEINTEGRATIONOFHRMWITHBUSINESSSTRATEGIES,LITTLERESEARCHHASBEENDEVOTEDONHOWRECRUITMENTANDSELECTIONSTRATEGICINTEGRATIONHAPPENSANDWHATMIGHTBEITSEFFECTSONORGANISATIONALPERFORMANCEBUDHWAR2000,SHEN2004THEINTEGRATIONOFHRMANDBUSINESSSTRATEGYISPOSSIBLEBYTHE‘FIT’OFHUMANRESOURCESTHROUGHAVARIETYOFHRMPRACTICESINCLUDINGRECRUITMENTANDSELECTIONINACCORDANCEWITHTHEBUSINESSNEEDSLEGGE1995,BUDHWAR2000THEREFORE,THEREISASETPRIORITYFORORGANISATIONSTOHAVERECRUITMENTANDSELECTIONSTRATEGICALLYINTEGRATEDWITHTHEPRESENCEOFTHEHRHEADISAFORMALMECHANISMOFCONSULTATION,WHICHENSURESHR’SSTRATEGICINPUTINTOBUSINESSATTHEHIGHESTLEVELBREWSTERLARSEN1992,SHEN2005RECRUITMENTANDSELECTIONRELATEDINFORMATION,SUCHASTHEHRAVAILABILITYANDITSCOST,CANBECRUCIALFORBUSINESSSTRATEGYFORMULATIONSHEN2005ARGUESTHATLABOURMARKETRELATEDISSUESOFTENAFFECTMULTINATIONALS’DECISIONSONOVERSEASDIRECTINVESTMENTKHATRYANDBUDHWAR2002POINTOUTTHATTHEEXISTENCEOFTHEWRITTENHRSTRATEGYHELPSINTERPRETBUSINESSSTRATEGIESINTOHRMPOLICIESANDPRACTICESHRSTRATEGYPROVIDESGUIDANCEFORTHEFORMULATIONANDIMPLEMENTATIONOFRECRUITMENTANDSELECTIONPOLICIESANDPRACTICESACOMMONPROBLEMINRECRUITMENTANDSELECTIONISPOORHRPLANNINGRIGOROUSHRPLANNINGTRANSLATESBUSINESSSTRATEGIESINTOSPECIFICHRMPOLICIESANDPRACTICESTHISISPARTICULARLYSOWITHRECRUITMENTANDSELECTIONPOLICIESANDPRACTICESTHEKEYGOALOFHRPLANNINGISTOGETTHERIGHTNUMBEROFPEOPLEWITHTHERIGHTSKILLS,EXPERIENCEANDCOMPETENCIESINTHERIGHTJOBSATTHERIGHTTIMEATTHERIGHTCOSTHUSSEY1999,BREAUGHSTARKE2000,ANDERSON,ETAL2004DETAILEDANDROBUSTRECRUITMENTANDSELECTIONPOLICIES,SUCHASRECRUITMENTANDSELECTIONPROCEDURES,ASSESSINGCRITERIA,TALENTSAUDITINGANDPROCESSINGTHEINFORMATIONABOUTTHELABOURMARKETAREIMPORTANTINRECRUITINGANDDEPLOYINGAPPROPRIATEEMPLOYEESATTHERIGHTTIMEBREAUGHSTARKE20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      • 簡(jiǎn)介:2010INTERNATIONALSUMMERCONFERENCEONASIAPACIFICBUSINESSINNOVATIONSERVICEQUALITYISPOSITIVELYRELATEDTOBEHAVIORALINTENTIONS,CUSTOMERSATISFACTIONISPOSITIVELYRELATEDTOBEHAVIORINTENTIONSSIMILARLY,CUSTOMERSATISFACTIONWORKSASMEDIATORBETWEENSERVICEQUALITYANDBEHAVIORINTENTIONSOFTHECUSTOMERSTHEMODELISTESTEDINANEMPIRICALSTUDYWITHDATAFROMASURVEY243ASIAN,EUROPEANANDAMERICANCUSTOMERSWHOWERESTAYINGATLUXURYANDMEDIUMSIZEHOTELINNEPALREGARDINGWITHQUALITYMANAGEMENT,120EMPLOYEESWERETAKENASSAMPLEUNDERLUXURYANDMEDIUMSIZEHOTELSINNEPALCONSIDERINGDIFFERENTDIMENSIONSOFQUALITYMANAGEMENTFINDINGSAMONGFOURHYPOTHESES,SERVICEQUALITYHASPOSITIVELYASSOCIATEDWITHBEHAVIORINTENTIONSOFTHECUSTOMERINTHEHOTELSERVICEQUALITYHASNOTRELATIONSHIPWITHCUSTOMERSATISFACTIONCUSTOMERSATISFACTIONHASNOTDIRECTRELATIONSHIPWITHBEHAVIORINTENTIONSOFTHECUSTOMERBUTCUSTOMERSATISFACTIONHASWORKEDASMEDIATORBETWEENCUSTOMERSERVICEQUALITYANDBEHAVIORINTENTIONSOFTHECUSTOMERINTHEHOTELINDUSTRYRESEARCHLIMITATIONS/IMPLICATIONSFUTURERESEARCHSHOULDCONSIDERONAGE,GENDER,ANDNATIONALITYAFFECTTHESERVICEQUALITYANDSATISFACTIONANDBEHAVIORINTENTIONSOFTHECUSTOMERINTHEHOTELINDUSTRYORIGINALITY/VALUETHERESEARCHPROVIDESVALUABLEINSIGHTSINTOQUALITYMANAGEMENTDIMENSION,SERVICEQUALITYDIMENSION,CUSTOMERSATISFACTIONANDTHEIRBEHAVIORINTENTIONSKEYWORDSQUALITYMANAGEMENT,SERVICESQUALITY,CUSTOMERSATISFACTION,LADHARI,2009THEREISSTRONGEVIDENCEINACADEMICRESEARCHTHATSUPPORTSSERVICE2010INTERNATIONALSUMMERCONFERENCEONASIAPACIFICBUSINESSINNOVATIONP98TERZIVOSKI2007DESCRIBESTOTALQUALITYMANAGEMENTTQMISANEWWAYOFTHINKINGABOUTTHEMANAGEMENTOFTHEORGANIZATIONSANDCOMPREHENSIVEWAYTOIMPROVETOTALORGANIZATIONPERFORMANCEANDQUALITYP415QUALITYMANAGEMENTINCLUDESLEADERSHIP,PEOPLEMANAGEMENT,CUSTOMERFOCUS,STRATEGICPLANNING,INFORMATIONANALYSIS,PROCESSMANAGEMENTTERZIVOSKI,2007ANDEMPOWERMENTERSTAD,1997MEHRAETAL2001IDENTIFIEDFIVEELEMENTOFQUALITYMANAGEMENTWHICHINCLUDESHUMANRESOURCEMANAGEMENT,MANAGEMENTSTRUCTURE,QUALITYTOOLS,SUPPLIERSUPPORT,ANDCUSTOMERORIENTATIONREGARDINGWITHQUALITYIMPROVEMENT,MEHRAETAL2001SHOWFOURAREASOFQUALITYIMPROVEMENTWHICHARECUSTOMERFOCUS,PROCESSFOCUS,INNOVATIONFOCUSANDENVIRONMENTTHEENDAIMOFAPPLICATIONOFQUALITYMANAGEMENTINTHEORGANIZATIONISTOSUCCESSFULLYPROVIDESERVICEQUALITYTOTHETARGETCUSTOMERTOBUILDPOSITIVEBEHAVIORINTENTIONSLAHARI,2009SERVICEQUALITYINCREASESCUSTOMERSATISFACTION,IMPROVECUSTOMERRETENTION,INCREASEPOSITIVEWORDOFMOUTHANDINCREASEFINANCIALPERFORMANCERUST1993OLURUNNIWO,HSUHD2006SHOWTHATSERVICEQUALITYISTHESTRONGERDRIVEINCREASINGPOSITIVEBEHAVIORINTENTIONSOFTHECUSTOMER,SERVICESATISFACTIONHASANINDIRECTEFFECTSTOCUSTOMERBEHAVIORINTENTIONSCOMPARISONWITHTHEDIRECTEFFECTSOFSATISFACTIONP68MEHRARANGANATHAN2008SHOWSUCCESSFULLYADAPTATIONOFQUALITYMANAGEMENTHASPOSITIVELYIMPACTOFCUSTOMERSATISFACTIONANDORGANIZATIONFOCUSESONQUALITYMANAGEMENTINCREASEBUSINESSPERFORMANCEP923GUPTAETAL2005SHOWTHREEDIMENSIONOFQUALITYMANAGEMENTANDALSOSHOWQUALITYMANAGEMENTHASPOSITIVELYCORRELATEDWITHLEADERSHIPTEAM,ORGANIZATIONCULTUREANDEMPLOYEECOMMITMENTTHESETHREEQUALITYCONSTRUCTSHAVEPOSITIVELYLINKEDWITHIMPROVINGBUSINESSPROCESSANDIMPROVEQUALITYSERVICESP39822SERVICEQUALITYANDCUSTOMERSATISFACTIONSERVICEQUALITYISTHEGAPBETWEENEXPECTATIONANDPERCEPTIONINQUALITYSERVICERECEIVEDBYCUSTOMERPARASURAMANETAL1988PERCEIVEDSERVICEQUALITYISMEASUREDINTHEACTUALPERFORMANCEOFQUALITYRECEIVEDBYTHECUSTOMERSPARASURAMANETAL1988SHOWTHERELATIONSHIPBETWEENSERVICEQUALITYANDCUSTOMERSATISFACTIONBYUSINGFIVEDIMENSIONSOFQUALITYSAHA2009SHOWSSERVICEQUALITYISTHESIGNIFICANTDETERMINANTOFCUSTOMERSATISFACTIONANDQUALITYOFSERVICESATISFACTIONAFFECTSSUCHABEHAVIORINTENTIONSOFTHECUSTOMERP367SERVICEQUALITYISTHECOGNITIVEASSESSMENTINEACHSERVICEPERFORMANCEHOWEVER,SATISFACTIONISTHESUMTOTALCUSTOMEREVALUATIONOFTHESERVICESINCONSISTENTISINTHEDEFINITIONINTHESERVICEQUALITYGRONROS1984SERVICEQUALITYISDIVIDEDUNDERTWODIMENSIONSTHEFIRSTONEISFUNCTIONALQUALITYWHICHEXPLAINSTHEPROCESSOFSERVICEDELIVERYTHESECONDISTECHNICALQUALITYWHICHWHATCUSTOMERSRECEIVEFROMACTUALSERVICEPERFORMANCEPARSURAMANETAL1988INTRODUCEDFIVEDIMENSIONSOFSERVICEQUALITYWHICHISKNOWNASSERVQUALMODELITINCLUDESTANGIBILITY,RELIABILITY,RESPONSIVENESS,ASSURANCEANDEMPATHYAKIN1995IDENTIFIEDSEVENDIMENSIONSOFSERVICEQUALITYWHICHINCLUDECOURTESYANDCOMPETENCE,COMMUNICATIONANDTRANSACTIONS,TANGIBLES,KNOWINGANDUNDERSTANDINGTHECUSTOMER,ACCURACYANDSPEEDOFSERVER,SOLUTIONTOTHEPROBLEMS,ANDACCURACYOFHOTELRESERVATIONS
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簡(jiǎn)介:3200英文單詞,英文單詞,17萬(wàn)英文字符萬(wàn)英文字符,中文中文4900字文獻(xiàn)出處文獻(xiàn)出處MELOVI?B,MITROVI?BS,DJOKAJAA,ETALLOGISTICSINTHEFUNCTIONOFCUSTOMERSERVICE–RELEVANCEFORTHEENGINEERINGMANAGEMENTJPROCEDIAENGINEERING,2015,117802807LOGISTICSINTHEFUNCTIONOFCUSTOMERSERVICE–RELEVANCEFORTHEENGINEERINGMANAGEMENTBOBANMELOVIC,SLAVICAMITROVIC,ARTONDJOKAJ,NIKOLAIVATINABSTRACTINTHEMODERNBUSINESSENVIRONMENT,WHICHISCHARACTERIZEDBYTHEMARKETGLOBALIZATION,RAPIDDEVELOPMENTANDUSAGEOFNEWTECHNOLOGIES,LOGISTICSACTIVITIESHAVESPECIFICIMPLICATIONSONBUSINESSPROCESSESAUTHORSSTARTFROMTHEHYPOTHESISTHATTHELOGISTICSMANAGEMENTANDCUSTOMERSERVICEMANAGEMENTCANCREATEABASISFORCONTINUOUSSUSTAINEDGROWTHOFOPERATINGINCOMES,ANDATTHESAMETIMEITPROVIDESTHEIROWNPOSITIVECORPORATEIMAGEINTHEMARKETTHEMANAGEMENTOFLOGISTICSACTIVITIESINTHEFUNCTIONOFSATISFYINGTHECONSUMERHASBECOMEONEOFTHEMOSTATTRACTIVEAREASOFTHESTRATEGICMANAGEMENTINTHELASTTENYEARS,THEREFORE,MANAGERSSEEKFORSTRONGCOMPETITIVEWEAPONINTHEDEVELOPMENTOFOWNLOGISTICSYSTEMINORDERTODIFFERENTIATETHEIROFFERSINCOMPARISONTOOTHERSKEYWORDSLOGISTICS,MANAGEMENT,CUSTOMER,CUSTOMERSERVICE,ENGINEERING1INTRODUCTIONINMODERNBUSINESSCONDITIONS,MANAGERSMUSTPAYGREATATTENTIONTOLOGISTICSACTIVITIESTHATAREBESTMANIFESTEDTHROUGHADEQUATECUSTOMERSERVICE,WHICHATTRACTSNEWCUSTOMERSANDRETAINSOLDONES,THEREFORE,ITDIRECTLYAFFECTSTHECOMPETITIVEADVANTAGEOFTHECOMPANYINTHEMARKETCUSTOMERSERVICEISONEOFTHEKEYASPECTSOFTHEOFFERTOTHECUSTOMEROFSERVICES,WHICHESSENTIALLYENABLESTHECOMPANYTODIFFERENTIATEITSOFFERSFROMCOMPETITIONTHEMAINOBJECTIVEOFTHELOGISTICSMANAGEMENTISTODELIVERTHERIGHTPRODUCTORSERVICEATTHERIGHTTIMEINTHERIGHTPLACEANDINTHEDESIREDAMOUNT,WHEREBYITMUSTALWAYSBETAKENINTOACCOUNTANDBECAREFULSOTHATTHECOSTSOFORGANIZINGANDCONDUCTINGAHIGHQUALITYCUSTOMERSERVICEDONOTTHREATTHEPROFITABILITYOFTHEBUSINESSONTHEOTHERHAND,THEMAINTASKOFTHELOGISTICSMANAGEMENTISTOFULFILTHEFUNCTIONOFANADEQUATECUSTOMERSERVICE,PRIMARILYBYDEFININGGOALSANDPOLICIESOFTHECUSTOMERSERVICEANDTHEIMPLEMENTATIONOFTHESELECTEDSTRATEGYINTHELASTDECADEOFTHELASTCENTURY,LOGISTICSMANAGEMENTHASBECOMEONEOFTHEMOSTATTRACTIVEAREASOFSTRATEGICMANAGEMENTTHEWORLDTOPMANAGERSOFLARGEANDMEDIUMSIZEDCOMPANIESSEEKFORANEWANDAVERYCOMPETITIVETOOLINTHELOGISTICSDOMAINFORDIFFERENTIATINGTHEIROFFERSFROMOTHERMAJORCOMPETITORSINTHEMARKET1THEREISNOSUBSTANTIALDIFFERENCESINTHEDECISIVENESSOFTOPMANAGERSOFCOMPANIESTHATTHECUSTOMERSERVICEISTHE“GOLDENWIRE“THATREPRESENTSTHECONNECTINGLINKBETWEENMARKETINGANDLOGISTICS,BOTHONDOMESTICANDINTERNATIONALMARKETINTHELITERATURE,THEREAREOPINIONSACCORDINGTOWHICHITISDIFFICULTTODETERMINEPRECISELYWHICHACTIVITIESBELONGTOTHECUSTOMERSERVICE2INTHATCONNECTIONFAWCETT,MCLEISHANDOGDENPRESENTTHECUSTOMERSERVICETHROUGHSEVERALDEFINITIONSTHATILLUSTRATEVERYWELLTHEBREADTHOFTHEEXTENTOFTHISTERM,WITHOUTOPTINGFORANYOFTHESEPARTICULARVISIONS3CUSTOMERSERVICEISTHEQUALITYOFPERFORMANCESOFTHEDISTRIBUTIONSYSTEM,DELIVERYSERVICEREPRESENTSDIFFERENTDIMENSIONSOFTHEIMPLEMENTATIONOFTHEPROCESSOFORDERINGALONGWITHTHESALESPROMOTION,LEVEL,THESEAUTHORSCATEGORIZEALLSEGMENTSOFTHECUSTOMERSERVICEINFOURLARGEGROUPS8BASICASPECTSOFTHECUSTOMERSERVICETHESEARETHOSESERVICESTHATARENOWADAYSVERYCOMMON,SUCHASPARKINGFORCUSTOMERS,POSSIBILITYFORCUSTOMERSTOTAKETHEIRBASKETFROMTHESTORETOTHECAR,TOILET,RESTAURANTETCTHESEARESERVICESTHATDONOTINDICATEANYADDITIONALVALUETOTHECUSTOMER,BUTALSOCOSTSTHATARERELATEDTOTHEIRPRODUCTIONARENOTBIGANDARECALCULATEDINADVANCEINTHECONSTRUCTIONANDEQUIPPINGOFCOMMERCIALSHOPPINGCENTERSINEVITABLECUSTOMERSERVICEACTIVITIESREPRESENTTASKSOFRECEIVING,SORTINGANDHANDLINGGOODSINTHESTORETHESETASKSREQUIREALOTOFWORK,ANDATTHESAMETIMETHEYCAUSEADDITIONALCOSTSFORTHECOMPANY,WHILETHEVALUEOFTHESEACTIVITIESINTHEEYESOFCONSUMERSMINIMIZESTHISMEANSTHATCOMPANYCANNOTAVOIDTHESEGROUPOFWORKINGACTIVITIES,BUTITCANMODERNIZETHEMEGHIGHBAYWAREHOUSE,WHICHWILLREDUCETHECOSTSOFSERVICINGCUSTOMERSCUSTOMERSPAYTHESESERVICECOSTSTHROUGHTHEPURCHASINGPRICEOFGOODSTHESUPPORTINGCUSTOMERSERVICEREPRESENTSWORKSANDACTIVITIESINIMPLEMENTINGSERVICESTHATREQUIREHIGHCOSTS,BUTINTHEEYESOFCUSTOMERSTHEVALUEOFTHESEWORKSISHIGHLYRANKEDTHISAPPLIESTOTHEACTIVITIESOFSORTINGORDERS,FREEHOMEDELIVERY,STORAGEOFPRODUCTSINSPECIALBOXESUNTILTHECUSTOMERRETURNS,CAREFORCHILDRENWHILEPARENTSAREBUYING,SENDINGWEDDINGANDBIRTHDAYCARDSTOTHEIRCUSTOMERS,ETCPRACTICALLY,THESEASPECTSOFTHECUSTOMERSERVICEHAVEADIRECTIMPACTONSALESADDITIONALSERVICEFORCUSTOMERSPRIMARILY,ITMEANSTHECOMPUTERIZATIONOFSYSTEMSINSTORES,WHICH,NOWADAYSISNOTABIGEXPENSE,BUTITREPRESENTSASIGNIFICANTVALUEFORCUSTOMERSTHISENABLES,FOREXAMPLE,PHONEANDCOMPUTERORDERS,ELECTRONICPAYMENTSANDKEEPINGVARIOUSRECORDSTHATAREINTHEDOMAINOFLOGISTICSOROTHERINFORMATIONSYSTEMSINTHEENTERPRISEALLTHEORISTSOFTHETRADEMARKETINGORIENTATIONAGREETHATTHECUSTOMERSERVICEISONEOFTHEMOSTCRITICALFACTORSINATTRACTINGNEWANDRETAININGOLDCUSTOMERS,ANDIMPROVINGTHECOMPETITIVEPOSITIONOFTHECOMPANYONTHEMARKETASWELL9HOWEVER,THEYDONOTAGREETHATTHEMAINFIELDOFACTIVITYOFTHECUSTOMERSERVICEISINCHARGEOFTHELOGISTICSACTIVITIESOFTHECOMPANYTHEMOSTIMPORTANTINFLUENCEONTHEPOLICYOFTHECUSTOMERSERVICEHAVEMAJORLOGISTICSFUNCTIONSTRANSPORT,INVENTOR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簡(jiǎn)介:PROCEDIAENGINEERING1172015802–80718777058?2015THEAUTHORSPUBLISHEDBYELSEVIERLTDTHISISANOPENACCESSARTICLEUNDERTHECCBYNCNDLICENSEHTTP//CREATIVECOMMONSORG/LICENSES/BYNCND/40/PEERREVIEWUNDERRESPONSIBILITYOFTHEORGANIZINGCOMMITTEEOFSPBUCEMF2015DOI101016/JPROENG201508255SCIENCEDIRECTAVAILABLEONLINEATWWWSCIENCEDIRECTCOMINTERNATIONALSCIENTIFICCONFERENCEURBANCIVILENGINEERINGANDMUNICIPALFACILITIES,SPBUCEMF2015LOGISTICSINTHEFUNCTIONOFCUSTOMERSERVICE–RELEVANCEFORTHEENGINEERINGMANAGEMENT?????????????A,,????????????????B,ARTONDJOKAJA,NIKOLAIVATINC,A????????????????????????????????????????????????????????????????????????????B??????????????????????????????????????????????????????????????????????????CSTPETERSBURGSTATEPOLYTECHNICALUNIVERSITY,POLITEKHNICHESKAYA,29,SAINTPETERSBURG,195251,RUSSIAABSTRACTINTHEMODERNBUSINESSENVIRONMENT,WHICHISCHARACTERIZEDBYTHEMARKETGLOBALIZATION,RAPIDDEVELOPMENTANDUSAGEOFNEWTECHNOLOGIES,LOGISTICSACTIVITIESHAVESPECIFICIMPLICATIONSONBUSINESSPROCESSESAUTHORSSTARTFROMTHEHYPOTHESISTHATTHELOGISTICSMANAGEMENTANDCUSTOMERSERVICEMANAGEMENTCANCREATEABASISFORCONTINUOUSSUSTAINEDGROWTHOFOPERATINGINCOMES,ANDATTHESAMETIMEITPROVIDESTHEIROWNPOSITIVECORPORATEIMAGEINTHEMARKETTHEMANAGEMENTOFLOGISTICSACTIVITIESINTHEFUNCTIONOFSATISFYINGTHECONSUMERHASBECOMEONEOFTHEMOSTATTRACTIVEAREASOFTHESTRATEGICMANAGEMENTINTHELASTTENYEARS,THEREFORE,MANAGERSSEEKFORSTRONGCOMPETITIVEWEAPONINTHEDEVELOPMENTOFOWNLOGISTICSYSTEMINORDERTODIFFERENTIATETHEIROFFERSINCOMPARISONTOOTHERS?2015THEAUTHORSPUBLISHEDBYELSEVIERLTDPEERREVIEWUNDERRESPONSIBILITYOFTHEORGANIZINGCOMMITTEEOFSPBUCEMF2015KEYWORDSLOGISTICS,MANAGEMENT,CUSTOMER,CUSTOMERSERVICE,ENGINEERING1INTRODUCTIONINMODERNBUSINESSCONDITIONS,MANAGERSMUSTPAYGREATATTENTIONTOLOGISTICSACTIVITIESTHATAREBESTMANIFESTEDTHROUGHADEQUATECUSTOMERSERVICE,WHICHATTRACTSNEWCUSTOMERSANDRETAINSOLDONES,THEREFORE,ITDIRECTLYAFFECTSTHECOMPETITIVEADVANTAGEOFTHECOMPANYINTHEMARKETCUSTOMERSERVICEISONEOFTHEKEYASPECTSOFTHEOFFERTOCORRESPONDINGAUTHORTEL79219643762FAX7812535799EMAILADDRESSVATINMAILRU?2015THEAUTHORSPUBLISHEDBYELSEVIERLTDTHISISANOPENACCESSARTICLEUNDERTHECCBYNCNDLICENSEHTTP//CREATIVECOMMONSORG/LICENSES/BYNCND/40/PEERREVIEWUNDERRESPONSIBILITYOFTHEORGANIZINGCOMMITTEEOFSPBUCEMF2015804BOBANMELOVI?ETAL/PROCEDIAENGINEERING1172015802–807COMPETITIVEMARKETOFFINALPRODUCTS,THELEVELOFCUSTOMERSERVICECANHELPFIRMSGETNEWAND/ORRETAINOLDCUSTOMERSCUSTOMERSREQUIRETHEMEETINGOFTHEIRNEEDSINTWOLEVELS7?SATISFACTIONWITHTHEPRODUCTEG,PURCHASEDCARORSERVICEEG,RENTACAR,BASEDWHICHDEPENDSONWHATREPRESENTSABASICACTIVITYOFTHECOMPANY,AND?SATISFACTIONWITHTHEQUALITYOFTHECUSTOMERSERVICEFOREXAMPLE,SELLERSKINDNESS,KNOWLEDGEOFSALES,DELIVERYCOMPETENCY,WORKINGTIME,ETCTHEREFORE,THESEAUTHORSCONCLUDETHATEACHBUSINESSMUSTCONTINUOUSLYMAKESOMEKINDOFTRADEOFFANALYSISOFTHECUSTOMERSERVICE,ASTHESECONDMOSTIMPORTANTPRODUCTSEGMENTMASON,EZELLANDMAYERINTHEIRBOOKINDICATETHATTHETERMCUSTOMERSERVICEUSUALLYMEANSAPAYMENTMETHOD,BILLINGANDCHECKINGTHECREDITWORTHINESSOFCUSTOMERSANDMANAGECUSTOMERS’COMPLAINTS8PUTTINGALLTYPESOFSERVICESTHATAREOFFEREDTOCUSTOMERSINSTRATEGICDIMENSIONALLEVEL,THESEAUTHORSCATEGORIZEALLSEGMENTSOFTHECUSTOMERSERVICEINFOURLARGEGROUPS8?BASICASPECTSOFTHECUSTOMERSERVICETHESEARETHOSESERVICESTHATARENOWADAYSVERYCOMMON,SUCHASPARKINGFORCUSTOMERS,POSSIBILITYFORCUSTOMERSTOTAKETHEIRBASKETFROMTHESTORETOTHECAR,TOILET,RESTAURANTETCTHESEARESERVICESTHATDONOTINDICATEANYADDITIONALVALUETOTHECUSTOMER,BUTALSOCOSTSTHATARERELATEDTOTHEIRPRODUCTIONARENOTBIGANDARECALCULATEDINADVANCEINTHECONSTRUCTIONANDEQUIPPINGOFCOMMERCIALSHOPPINGCENTERS?INEVITABLECUSTOMERSERVICEACTIVITIESREPRESENTTASKSOFRECEIVING,SORTINGANDHANDLINGGOODSINTHESTORETHESETASKSREQUIREALOTOFWORK,ANDATTHESAMETIMETHEYCAUSEADDITIONALCOSTSFORTHECOMPANY,WHILETHEVALUEOFTHESEACTIVITIESINTHEEYESOFCONSUMERSMINIMIZESTHISMEANSTHATCOMPANYCANNOTAVOIDTHESEGROUPOFWORKINGACTIVITIES,BUTITCANMODERNIZETHEMEGHIGHBAYWAREHOUSE,WHICHWILLREDUCETHECOSTSOFSERVICINGCUSTOMERSCUSTOMERSPAYTHESESERVICECOSTSTHROUGHTHEPURCHASINGPRICEOFGOODS?THESUPPORTINGCUSTOMERSERVICEREPRESENTSWORKSANDACTIVITIESINIMPLEMENTINGSERVICESTHATREQUIREHIGHCOSTS,BUTINTHEEYESOFCUSTOMERSTHEVALUEOFTHESEWORKSISHIGHLYRANKEDTHISAPPLIESTOTHEACTIVITIESOFSORTINGORDERS,FREEHOMEDELIVERY,STORAGEOFPRODUCTSINSPECIALBOXESUNTILTHECUSTOMERRETURNS,CAREFORCHILDRENWHILEPARENTSAREBUYING,SENDINGWEDDINGANDBIRTHDAYCARDSTOTHEIRCUSTOMERS,ETCPRACTICALLY,THESEASPECTSOFTHECUSTOMERSERVICEHAVEADIRECTIMPACTONSALES?ADDITIONALSERVICEFORCUSTOMERSPRIMARILY,ITMEANSTHECOMPUTERIZATIONOFSYSTEMSINSTORES,WHICH,NOWADAYSISNOTABIGEXPENSE,BUTITREPRESENTSASIGNIFICANTVALUEFORCUSTOMERSTHISENABLES,FOREXAMPLE,PHONEANDCOMPUTERORDERS,ELECTRONICPAYMENTSANDKEEPINGVARIOUSRECORDSTHATAREINTHEDOMAINOFLOGISTICSOROTHERINFORMATIONSYSTEMSINTHEENTERPRISEALLTHEORISTSOFTHETRADEMARKETINGORIENTATIONAGREETHATTHECUSTOMERSERVICEISONEOFTHEMOSTCRITICALFACTORSINATTRACTINGNEWANDRETAININGOLDCUSTOMERS,ANDIMPROVINGTHECOMPETITIVEPOSITIONOFTHECOMPANYONTHEMARKETASWELL9HOWEVER,THEYDONOTAGREETHATTHEMAINFIELDOFACTIVITYOFTHECUSTOMERSERVICEISINCHARGEOFTHELOGISTICSACTIVITIESOFTHECOMPANYTHEMOSTIMPORTANTINFLUENCEONTHEPOLICYOFTHECUSTOMERSERVICEHAVEMAJORLOGISTICSFUNCTIONSTRANSPORT,INVENTORYKEEPING,WAREHOUSINGANDTHELOGISTICSINFORMATIONSYSTEM3LOGISTICSTHROUGHTHEPRISMOFMARKETINGCONCEPTIONOFTHECUSTOMERSERVICEDIFFERENTVIEWSONTHEFORMALANDESSENTIALASPECTOFANALYSINGONEANDTHESAMETERMREQUIRESASYSTEMATICPRESENTATIONOFRELEVANTSCIENTIFICSTANDPOINTSMARKETINGTHEORISTSCONSIDERTHECUSTOMERSERVICEASONEOFTHEKEYASPECTSOFCOMPANYSOFFERFOREXAMPLE,RBROOKESTALKSABOUTTHEFIFTH“P“INTHEMARKETINGMIXOFTHECOMPANYREFERRINGTOTHECUSTOMERSERVICE10PRECISELY,THISMARKETINGANALYSTMAKESATERMINOLOGICALDIFFERENCEANDPOINTSOUTTHATTHISSTRONGMARKETINGWEAPONREFERSTOTHEFIELDOFCOSTUMER/CONSUMERSERVICING,WHICHMEANSTHEPROVISIONOFADDITIONALSERVICESTOCONSUMERSINTHEPRODUCTIONORINTHECLASSICALUTILITYFORMBASEDONWHATISSTATED,WECANCONCLUDETHATEFFECTIVESERVICINGOFCUSTOMERSISCHARACTERISTICFORTHOSE
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簡(jiǎn)介:REGIONALECONOMICSANEWECONOMICGEOGRAPHYPERSPECTIVEKRISTIANBEHRENSA,JACQUESFRAN?OISTHISSEA,B,C,?ACORE,UNIVERSITéCATHOLIQUEDELOUVAIN,BELGIUMBCERAS,ECOLENATIONALEDESPONTSETCHAUSSéES,FRANCECCEPR,UNITEDKINGDOMRECEIVED5AUGUST2006ACCEPTED19OCTOBER2006AVAILABLEONLINE12APRIL2007ABSTRACTWESHOWTHATTHECONCEPTSANDTOOLSDEVELOPEDINNEWECONOMICGEOGRAPHYMAYBEUSEDTOREVISITSEVERALPROBLEMSINREGIONALECONOMICSINPARTICULAR,WEWANTTOSTRESSTHEFOLLOWINGTWOPOINTSIWHATDOWEMEANBYAREGIONANDIIWHATKINDOFINTERACTIONSBETWEENREGIONSDOWEWANTTOSTUDYANDHOWTOMODELTHEMWECONCLUDEBYDISCUSSINGAFEWOPENPROBLEMSTHATSHOULDBEEXPLOREDINMOREDETAILFORREGIONALECONOMICSTOBECOMEARICHERBODYOFKNOWLEDGE?2007ELSEVIERBVALLRIGHTSRESERVEDJELCLASSIFICATIONR1KEYWORDSREGIONSREGIONALECONOMICSNEWECONOMICGEOGRAPHY1INTRODUCTIONTHISJOURNALHASBEENLAUNCHEDIN1972UNDERTHETITLEREGIONALANDURBANECONOMICS,WHICHISALMOSTTHENAMEOFTHEJELCLASSIFICATIONENTRYRTHEFIRSTPOINTWEWISHTOMAKEISTHAT,BYTHETIMETHISJOURNALWASLAUNCHED,URBANECONOMICSWASALREADYAWELLESTABLISHEDFIELDDRAWINGONNEWCONCEPTSANDTOOLSBYCONTRAST,THESCIENTIFICSTATUSOFREGIONALECONOMICSWASLESSCLEARINREGIONALSCIENCEANDURBANECONOMICS372007457–465WWWELSEVIERCOM/LOCATE/REGECWETHANKAREFEREE,RICHARDARNOTT,WILFRIEDKOCHANDGIORDANOMIONFORHELPFULCOMMENTSANDSUGGESTIONSKRISTIANBEHRENSGRATEFULLYACKNOWLEDGESFINANCIALSUPPORTFROMTHEEUROPEANCOMMISSIONUNDERTHEMARIECURIEFELLOWSHIPMEIFCT2005024266?CORRESPONDINGAUTHORCERAS,ECOLENATIONALEDESPONTSETCHAUSSéES,FRANCEEMAILADDRESSESBEHRENSCOREUCLACBEKBEHRENS,THISSECOREUCLACBEJFTHISSE01660462/SEEFRONTMATTER?2007ELSEVIERBVALLRIGHTSRESERVEDDOI101016/JREGSCIURBECO200610001MIND,AWELLKNOWNRESULTINSETTHEORYISTHATTHEREISAONETOONECORRESPONDENCEBETWEENTHEFAMILYOFPARTITIONSINASETANDTHEFAMILYOFEQUIVALENCERELATIONSOFTHESAMESETHALMOS,1965RECALLTHATANEQUIVALENCERELATIONINASETISAREFLEXIVE,SYMMETRICANDTRANSITIVERELATIONINTUITIVELY,ONEMAYTHINKOFANEQUIVALENCERELATIONASAGENERALIZATIONOFTHECONCEPTOFEQUALITYTOTHATOFSIMILARITYIANOBJECTISALWAYSSIMILARTOITSELFREFLEXIVITYIIIFONEOBJECTISSIMILARTOANOTHER,THELATTERISSIMILARTOTHEFORMERSYMMETRYANDIIITWOOBJECTSSIMILARTOATHIRDONEARETHEMSELVESSIMILARTRANSITIVITYACCORDINGLY,USINGAPARTICULARREGIONALSYSTEMAMOUNTSTOWORKINGWITHASPECIALEQUIVALENCERELATIONDEFINEDONTHESPACEOFREFERENCETHISRESULTHASTWOIMPORTANTIMPLICATIONSIANYPLACEBELONGSTOASINGLEREGIONANDIITWOPLACESBELONGINGTOTHESAMEREGIONARECONSIDEREDASBEINGIDENTICALFROMTHESTANDPOINTOFTHEEQUIVALENCERELATION,WHEREASTWOPLACESBELONGINGTOTWODISTINCTREGIONSARENOTITISNOWEASYTOUNDERSTANDWHYTHEREISNOGENERALAGREEMENTONWHATAREGIONSHOULDBETHENUMBEROFEQUIVALENCERELATIONSTHATCANBEDEFINEDINASPACEIS“HUGE”THUS,DEPENDINGONTHEPOINTOFVIEWSELECTEDBYTHEANALYST,THEREGIONALSYSTEM,WHENCETHESHAPEANDNUMBEROFREGIONS,MAYVARYCONSEQUENTLY,AGIVENAREACANNOTBECONSIDEREDASAREGIONPERSEWHETHERORNOTITISPARTOFAREGIONALSYSTEMULTIMATELYDEPENDSONTHEEQUIVALENCERELATIONTHATISBEINGUSEDTHISDIFFICULTYSHOULDNOTCOMEASASURPRISEASDEFININGAREGIONALSYSTEMBEARSSOMERESEMBLANCEWITHTHEPROBLEMOFAGGREGATIONINECONOMICTHEORYINTHISRESPECT,ITISWELLKNOWNHOWPOORLYREPRESENTATIVETHESOCALLED“REPRESENTATIVECONSUMER”MAYBEKIRMAN,1992LIKEWISE,THEWORD“INDUSTRY”ISSTILLINSEARCHOFAWELLDEFINEDTHEORETICALMEANINGTRIFFIN,1940GROUPINGLOCATIONSWITHINTHESAMESPATIALENTITY,CALLEDAREGION,GIVESRISETOSIMILARDIFFICULTIESITIS,THEREFORE,PROBABLYHOPELESSTOGIVEACLEARANDPRECISEANSWERTOOURFIRSTQUESTION,WHICHISESSENTIALLYANEMPIRICALONEWHENWETALKABOUTAREGION,WEMUSTBEHAPPYWITHTHESAMETHEORETICALVAGUENESSTHATWEENCOUNTERWHENUSINGTHECONCEPTOFINDUSTRYNOTETHATBOTHINVOLVESOME“INTERMEDIATE”LEVELOFAGGREGATIONBETWEENTHEMACROANDTHEMICROITSHOULDBECLEARFROMTHEFOREGOINGDISCUSSIONTHATTHEMAINCHALLENGEINDEFININGAREGIONALSYSTEMLIESMOREINTHEEMPIRICALAPPLICATIONONEHASINMINDFROMAPURELYEMPIRICALPOINTOFVIEW,THECONCEPTOFREGIONONERETAINSISOFTENINTRINSICALLYLINKEDTOTHEAVAILABILITYOFDATAHENCE,THEQUESTIONOFTHESPATIALSCALEOFANALYSIS,THOUGHALREADYPROBLEMATICINTHEORY,BECOMESEVENMOREDRAMATICINAPPLIEDRESEARCHHOWEVER,SUCHADIFFICULTYDOESNOTDISPENSETHEANALYSTFROMSEEKINGMEANINGFULEMPIRICALSOLUTIONSSEE,EGMAGRINI,2004MCMILLENANDSMITH,2003ONTHEONEHAND,THEQUESTIONOFTHESIZEOFREGIONSNOLONGERMATTERSBECAUSEITISOFTENDICTATEDBYADMINISTRATIVECLASSIFICATIONSEG,THENUTSREGIONALCLASSIFICATIONOFTHEEUONTHEOTHERHAND,ONEISTEMPTEDTOTWISTTHEORYSOTHATITFITSINTOTHEAVAILABLESTATISTICALCLASSIFICATIONSONEADDITIONALPROBLEMISTHAT,DUETOTHENATUREOFTHEDATAAVAILABLE,SPACEMUSTOFTENBEREPRESENTEDBYADISCRETESETOFPOINTSYET,WHENTHEREARETOOMANYPOINTS,AGGREGATIONBECOMESNECESSARYANDGIVESRISETOANOTHERPROBLEM,KNOWNASTHEMAUPMOVABLEAREALUNITPROBLEM3SOMENEWTECHNIQUESSHOULDALLEVIATETHEMAUPPROBLEMINPARTICULAR,THEUSEOFGEOGRAPHICALINFORMATIONSYSTEMSANDTHEINCREASINGAVAILABILITYOFMICROSPATIALDATASHOULDALLOWFORLESSRELIANCEONARBITRARILYDETERMINEDREGIONALBOUNDARIES43ECONOMISTSANDGEOGRAPHERSDONOTSEEMTOBEAWARETHATMATHEMATICIANSHAVEEXTENSIVELYSTUDIEDTHEPOSSIBLEERRORSTHATMAYEMERGEFROMTHEAGGREGATIONOFDATAINTHISPERSPECTIVE,FRANCISETAL2007CONSIDERANDCOMPAREVARIOUSAGGREGATIONERRORMEASURES,IDENTIFYSOMEEFFECTIVEANDSOMEINEFFECTIVEAGGREGATION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      • 簡(jiǎn)介:中文中文2800字,字,1800英文單詞,英文單詞,9800英文字符英文字符文獻(xiàn)出處文獻(xiàn)出處JANGS,LEEJG,LEEHCORRELATIONBETWEENRESINVISCOSITYANDIMPRINTINGPRESSUREMODEJELECTRONICMATERIALSLETTERS,2013,96793796樹(shù)脂粘度與壓印壓力模式之間的相關(guān)關(guān)系SIYOULJANG,JAEGABLEE和HEONLEE機(jī)械和自動(dòng)化工程學(xué)院,KOOKMIN大學(xué),首爾136702。韓國(guó)國(guó)民大學(xué)韓國(guó)先進(jìn)材料工學(xué)院136702韓國(guó)韓國(guó)先進(jìn)材料工程學(xué)校韓國(guó)大學(xué)韓國(guó)首爾136701韓國(guó)(收到日期2012年10月13日/接受日期2013年7月9日/發(fā)布日期2013年11月10日)摘要摘要期間的變化通過(guò)改變樹(shù)脂粘度和印跡壓力模式來(lái)研究印跡過(guò)程。如果要求壓印過(guò)程達(dá)到所建議的剩余樹(shù)脂厚度或開(kāi)口水平,則應(yīng)根據(jù)壓印壓力的大小和速率指定適當(dāng)?shù)墓に囍芷冢驗(yàn)槭S鄬雍穸龋≧LT)受這些因素的顯著影響。此外,樹(shù)脂粘度對(duì)RLT變化的影響與印刻壓力模式相同。使用具有圖案密度為1203%的重復(fù)橢圓突起的模具進(jìn)行數(shù)值模擬,以確定所考慮的過(guò)程因素對(duì)壓印過(guò)程周期的影響。關(guān)鍵詞關(guān)鍵詞剩余層厚度,壓印壓力,潤(rùn)滑,開(kāi)口水平1引言引言印刷廣泛應(yīng)用于各種制造工藝中,近年來(lái)大量生產(chǎn)應(yīng)用中其生產(chǎn)效率的重要性日益突出。已經(jīng)通過(guò)實(shí)驗(yàn)證明,UV壓印的處理時(shí)間取決于樹(shù)脂粘度,以及UV固化之前壓印壓力的大小和速率。(壓力模式)的殘留層厚度(RLT),樹(shù)脂粘度和壓印壓力模式是決定加工時(shí)間的主要工藝因素。1特別是樹(shù)脂的粘度不僅直接影響模具設(shè)計(jì)的圖案密度和突起比,而且還會(huì)影響壓印模式,在亞微米級(jí)紫外線高壓粘合樹(shù)脂的薄膜狀態(tài)下,流動(dòng)阻力很高,這是由于薄膜機(jī)制,保證高壓印壓力,最終導(dǎo)致霉變。2特別是在零殘留層壓印時(shí),壓印壓力保持很長(zhǎng)時(shí)間,從而增加了模具變形的可能性。避免這種情況,模具尺寸應(yīng)該更小,它的一致性必須提高,以形成均勻性。36關(guān)于UV樹(shù)脂在模腔中的粘性行為必須增加順應(yīng)性,大多數(shù)模擬研究?jī)H僅選擇了不變的壓印速度,恒定的施加壓印壓力和恒定的力,這對(duì)于面印記系統(tǒng)是不可能的。6作為對(duì)應(yīng)作者的窗口打開(kāi)過(guò)程,由達(dá)到零RLT的壓印壓力和樹(shù)脂粘度兩者所控制,可以通過(guò)改變所施加的壓印壓力來(lái)操縱。但是,一旦設(shè)備啟動(dòng),大多數(shù)壓印機(jī)都不能在直接模式下施加所需的壓印壓力。在最近的模擬研究過(guò)程67中,壓印壓力逐漸增加到其最終值。通過(guò)考慮優(yōu)化模具表面上的凹凸分布來(lái)計(jì)算壓印過(guò)程中的變化。樹(shù)脂粘度是最重要的印記過(guò)程參數(shù)之一,在薄膜狀態(tài)下被認(rèn)為是非常高的,例如10SPAS的數(shù)值分析。在本研究中,使用重復(fù)2D模式特征,模擬了基于壓印模式和樹(shù)脂粘度的樹(shù)脂壓力發(fā)展和在壓印過(guò)程中的變化。結(jié)果顯示在不同印跡條件下RLT變化有明顯差異。2在紫外壓印系統(tǒng)中不同的樹(shù)脂粘度下的變化在紫外壓印系統(tǒng)中不同的樹(shù)脂粘度下的變化樹(shù)脂粘度被控制到很?。?10MPAS),以便確保腔體的快速和完全填充以及在短的處理時(shí)間內(nèi)將樹(shù)脂分配在基板上。但是,由于薄膜效應(yīng),目標(biāo)具有非常高的粘度(例如10“帕),為了在薄膜狀態(tài)下達(dá)到壓印樹(shù)脂粘度的適當(dāng)值,9可以測(cè)量RLT作為固定施加載荷下的印刷處理時(shí)間的函數(shù)如果毛細(xì)管力在相對(duì)較高的壓印壓力下不占優(yōu)勢(shì),則樹(shù)脂粘度成為控制壓印時(shí)間的主要因素之一。3如果毛細(xì)管力在相對(duì)較高的壓印壓力下不占主導(dǎo)地位,則樹(shù)脂粘度成為控制壓印時(shí)間的主要因素之一,RLT由STEPHENS公式(1)3表示,I不穩(wěn)定壓印壓力,其中H0,Η0,S和P分別是初始樹(shù)脂層,零剪切粘度,突起部分和壓印壓力。該方程表明樹(shù)3RLTRLT和流體樹(shù)脂壓力發(fā)展的計(jì)算結(jié)果和流體樹(shù)脂壓力發(fā)展的計(jì)算結(jié)果具有亞微米級(jí)的薄膜的粘度增加35級(jí)。基于以前的研究69結(jié)果,“我們選擇104105帕范圍內(nèi)的粘度輸入值,以清晰地顯示壓印過(guò)程中的RLT變化,通過(guò)使用公式(2)(4)計(jì)算當(dāng)前模具圖案的變化,我們發(fā)現(xiàn)在更高的粘度下需要更多的時(shí)間才能達(dá)到零點(diǎn),并且更高的壓印壓力導(dǎo)致RLT更快地下降。另外,100巴壓印瞬時(shí)速率(即壓力時(shí)間)影響熱變化,最終決定(圖2),此外,在相同的壓印壓力下,薄膜狀態(tài)下的粘度具有相當(dāng)大的電子能力(圖3)圖2100巴和10104帕斯卡粘度下的壓印率的變化RLT圖31010帕粘度下10和100巴下的RLT變化和10104帕的變化對(duì)RLT變化的變化
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簡(jiǎn)介:3700英文單詞,英文單詞,2萬(wàn)英文字符,中文萬(wàn)英文字符,中文6400字文獻(xiàn)出處文獻(xiàn)出處BEHRENSK,THISSEJFREGIONALECONOMICSANEWECONOMICGEOGRAPHYPERSPECTIVEJREGIONALSCIENCEANDURBANECONOMICS,2007,374457465REGIONALECONOMICSANEWECONOMICGEOGRAPHYPERSPECTIVEKRISTIANBEHRENS,JACQUESFRAN?OISTHISSEABSTRACTWESHOWTHATTHECONCEPTSANDTOOLSDEVELOPEDINNEWECONOMICGEOGRAPHYMAYBEUSEDTOREVISITSEVERALPROBLEMSINREGIONALECONOMICSINPARTICULAR,WEWANTTOSTRESSTHEFOLLOWINGTWOPOINTSIWHATDOWEMEANBYAREGIONANDIIWHATKINDOFINTERACTIONSBETWEENREGIONSDOWEWANTTOSTUDYANDHOWTOMODELTHEMWECONCLUDEBYDISCUSSINGAFEWOPENPROBLEMSTHATSHOULDBEEXPLOREDINMOREDETAILFORREGIONALECONOMICSTOBECOMEARICHERBODYOFKNOWLEDGEKEYWORDSREGIONSREGIONALECONOMICSNEWECONOMICGEOGRAPHY1INTRODUCTIONTHISJOURNALHASBEENLAUNCHEDIN1972UNDERTHETITLEREGIONALANDURBANECONOMICS,WHICHISALMOSTTHENAMEOFTHEJELCLASSIFICATIONENTRYRTHEFIRSTPOINTWEWISHTOMAKEISTHAT,BYTHETIMETHISJOURNALWASLAUNCHED,URBANECONOMICSWASALREADYAWELLESTABLISHEDFIELDDRAWINGONNEWCONCEPTSANDTOOLSBYCONTRAST,THESCIENTIFICSTATUSOFREGIONALECONOMICSWASLESSCLEARINTHATREGIONALCONCEPTS,MODELSANDTECHNIQUESWERETOOOFTENAMEREEXTENSIONOFTHOSEUSEDATTHENATIONALLEVEL,WITHANADDITIONALINDEXIDENTIFYINGTHEDIFFERENTREGIONSSEE,EG,INTERREGIONALINPUT–OUTPUTMATRICESORTHEHARROD–DOMARMODELOFREGIONALGROWTH1THESAMUELSONIANEMPHASISPUTONTRADETHEORYALSOACTEDASANIMPEDIMENTTOTHEFURTHERDEVELOPMENTOFREGIONALECONOMICS,THETRADEOFGOODSBEINGVIEWEDASASUBSTITUTETOTHEMOBILITYOFFACTORSTODAY,THANKSTOTHESURGEOFNEWECONOMICGEOGRAPHYINSHORT,NEG,ITISTIMETORETHINKREGIONALECONOMICSTHISISWHATWEWISHTODOINTHISNOTEITISWORTHSTRESSINGFROMTHEOUTSETTHAT,INORDERTOTALKEVENHALFWAYSENSIBLYABOUTREGIONALECONOMICS,ITISNECESSARYTOTACKLETHEFOLLOWINGTWOQUESTIONSIWHATDOWEMEANBYAREGIONANDIIWHATKINDOFINTERACTIONSBETWEENREGIONSDOWEWANTTOSTUDYANDHOWTOMODELTHEMREGARDINGTHEFIRSTQUESTION,WEFINDITCRUCIALTODEVELOPABETTERUNDERSTANDINGOFHOWTHESPATIALSCALEOFTHEANALYSISMATTERSFORTHEECONOMICRESULTSTOOOFTEN,ECONOMISTSUSEINTERCHANGEABLYDIFFERENT,YETEQUALLYUNCLEAR,WORDSSUCHASLOCATIONS,REGIONSORPLACESWITHOUTBEINGAWARETHATTHEYOFTENCORRESPONDTODIFFERENTSPATIALUNITSINDOINGSO,THEYRUNTHERISKOFDRAWINGIMPLICATIONSTHATAREVALIDATACERTAINLEVELOFSPATIALAGGREGATIONBUTNOTATANOTHER2FURTHERMORE,USINGVAGUEDEFINITIONSOFTHESPATIALUNITOFANALYSISREDUCESTHESCIENTIFICCONTENTSOFTHETHEORYINTHEPOPPERIANSENSE,ASTHEEMPIRICALRESULTSCANALWAYSBECONTESTEDINLIGHTOFTHETHEORYONTHESOLEBASISTHATVARIABLESARENOTMEASUREDATTHEAPPROPRIATESPATIALSCALEASTOTHESECONDQUESTION,REGARDLESSOFWHATISMEANTBYAREGION,THECONCEPTISUSEFULIFANDONLYIFAREGIONISPARTOFABROADERNETWORKTHROUGHWHICHVARIOUSTYPESOFINTERACTIONSOCCURWITHOUTTAKINGTHISASPECTINTOACCOUNT,ONEMAYWONDERWHATTHEDIFFERENCEBETWEENREGIONALECONOMICSANDTHEMACROECONOMICSOFACLOSEDECONOMYWOULDBEWHENTHEREISASINGLEREGION,THEECONOMYISASPATIALANDTHEREISNOTHINGINTERESTINGTOBESAIDINTERMSOFSPATIALANALYSISHENCE,ANYMEANINGFULDISCUSSIONOFREGIONALISSUESREQUIRESATLEASTTWOREGIONSINWHICHECONOMICDECISIONSAREMADEFURTHERMORE,IFWEDONOTWANTTHEANALYSISTOBECONFINEDTOTRADETHEORY,WEMUSTALSOACCOUNTEXPLICITLYFORTHEMOBILITYOFAGENTS–FIRMSAND/ORCONSUMERS–ASEVENMOREDRAMATICINAPPLIEDRESEARCHHOWEVER,SUCHADIFFICULTYDOESNOTDISPENSETHEANALYSTFROMSEEKINGMEANINGFULEMPIRICALSOLUTIONSSEE,EGMAGRINI,2004MCMILLENANDSMITH,2003ONTHEONEHAND,THEQUESTIONOFTHESIZEOFREGIONSNOLONGERMATTERSBECAUSEITISOFTENDICTATEDBYADMINISTRATIVECLASSIFICATIONSEG,THENUTSREGIONALCLASSIFICATIONOFTHEEUONTHEOTHERHAND,ONEISTEMPTEDTOTWISTTHEORYSOTHATITFITSINTOTHEAVAILABLESTATISTICALCLASSIFICATIONSONEADDITIONALPROBLEMISTHAT,DUETOTHENATUREOFTHEDATAAVAILABLE,SPACEMUSTOFTENBEREPRESENTEDBYADISCRETESETOFPOINTSYET,WHENTHEREARETOOMANYPOINTS,AGGREGATIONBECOMESNECESSARYANDGIVESRISETOANOTHERPROBLEM,KNOWNASTHEMAUPMOVABLEAREALUNITPROBLEM3SOMENEWTECHNIQUESSHOULDALLEVIATETHEMAUPPROBLEMINPARTICULAR,THEUSEOFGEOGRAPHICALINFORMATIONSYSTEMSANDTHEINCREASINGAVAILABILITYOFMICROSPATIALDATASHOULDALLOWFORLESSRELIANCEONARBITRARILYDETERMINEDREGIONALBOUNDARIES3THERELATIONSHIPBETWEENREGIONALECONOMICSANDNEGTHEIDEAOFSPATIALINTERACTIONISCENTRALTOREGIONALECONOMICSBROADLYDEFINED,SPATIALINTERACTIONREFERSTOAWIDEARRAYOFFLOWSSUBJECTTOVARIOUSTYPESOFSPATIALFRICTIONS,SUCHASTRADEDGOODS,MIGRATIONS,CAPITALMOVEMENTS,INTERREGIONALGRANTS,REMITTANCES,ANDTHEINTERREGIONALTRANSMISSIONOFKNOWLEDGEANDBUSINESSCYCLEEFFECTSSOFAR,THEBULKOFNEGHASBEENRESTRICTEDTOTHEMOVEMENTSOFGOODSANDOFSOMEAGENTSONLYASARGUEDINTHEFOREGOINGSECTION,DEFININGCLEARLYANDDELINEATINGPRECISELYAREGIONAPPEARSTOBEADIFFICULT,NOTTOSAYIMPOSSIBLE,TASKKEEPINGTHISINMIND,WEASSUMEFROMNOWONTHATREGIONSMAYBEVIEWEDASUNITSWHEREECONOMICACTIVITYTAKESPLACEINLIGHTOFTHISVAGUEDEFINITION,ITBECOMESCRUCIALFORTHEANALYSISTOACCOUNTFORTHEFACTTHATWHERETHINGSHAPPENISENDOGENOUSLYDETERMINEDINAREGIONALSYSTEMINTHISRESPECT,TRADITIONALREGIONALECONOMICSOFTENFAILSTOGRASPSUCHANISSUEBYTAKINGTHELOCATIONOFPRODUCTIONFACTORSASGIVEN,VERYMUCHASINTRADETHEORYHOWCANORSHOULDAREGIONALSYSTEMBEFORMALLYREPRESENTEDISSTILLAMATTEROFDEBATEFIRSTLY,ONEMAYCONSIDERTHATTHEREISADISCRETESETOFREGIONSALTERNATIVELY,ONEMAYASSUMETHATTHEREISACONTINUUMOFREGIONSALTHOUGHTHESECONDAPPROACHMAYSEEMMOREAPPROPRIATEWHENWEWANTTOWORKATAVERYDISAGGREGATESPATIALLEVEL,ITSEEMSNATURALTOTHINKOFAREGIONALSYSTEMASBEINGFORMEDBYAFINITESETOFREGIONSFURTHERMORE,NEGSHOWSTHATEVENWHENLOCATIONSPACESARECONTINUOUS,ECONOMICACTIVITYUSUALLYCLUSTERSINTOAFEWPLACES5THISLEADSUSTOBELIEVETHATTHEOPERATIONALLYFEASIBLEANDTHEORETICALLYDESIRABLEREPRESENTATIONOFAREGIONALSYSTEMISINTERMSOFAGRAPHNOTETHATTHISISTHEAPPROACHTHATHASBEENCHOSENFORALONGTIMEINLOCATIONTHEORYBECKMANNANDTHISSE,1986INDEED,GRAPHSOFFERANATURALREPRESENTATIONOFFINITESYSTEMSOFAGENTS/NODESWHICHINTERACTWITHEACHOTHERTHROUGHLINKSITALSOFITSWELLTHEINTERMEDIATESPATIALSCALECONSIDEREDINREGIONALECONOMICSINASPATIALECONOMYWITHAFINITENUMBEROFREGIONS,WEKNOWFROMSTARRETTSSPATIALIMPOSSIBILITYTHEOREMTHATTHECOMPETITIVEMARKETMECHANISMBREAKSDOWNWHENTHEMOBILITYOFFIRMSAND/ORHOUSEHOLDSISCOMBINEDWITHTHETRANSPORTCOSTSOFGOODSBETWEENREGIONSHENCE,UNLESSSTRONGSPATIALHETEROGENEITIESAREASSUMEDTOBEGIVENAPRIORI,THEQUESTIONOFWHEREECONOMICACTIVITYOCCURSANDWHYCANNOTBEREADILYADDRESSEDWITHINTHECOMPETITIVEFRAMEWORKASARGUEDBYKRUGMAN1995,THISPROBABLYEXPLAINSWHYSPATIALECONOMICISSUESHAVEBEENFORSOLONGATTHEPERIPHERYOFMAINSTREAMECONOMICSNOTE,INPASSING,THATAMAJORIMPLICATIONOFTHESPATIALIMPOSSIBILITYTHEOREMISTHATSOMEFORMSOFIMPERFECTCOMPETITIONARELIKELYTOBENECESSARYTOHANDLEREGIONALISSUESITISNOSURPRISE,THEREFORE,THATTHESURGEOFNEGTOOKPLACEA
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簡(jiǎn)介:ELECTRONMATERLETT,VOL9,NO62013,PP793796CORRELATIONBETWEENRESINVISCOSITYANDIMPRINTINGPRESSUREMODESIYOULJANG,1,JAEGABLEE,2ANDHEONLEE31SCHOOLOFMECHANICALANDAUTOMOTIVEENGINEERING,KOOKMINUNIVERSITY,SEOUL136702,KOREA2SCHOOLOFADVANCEDMATERIALSENGINEERING,KOOKMINUNIVERSITY,SEOUL136702,KOREA3SCHOOLOFADVANCEDMATERIALSENGINEERING,KOREAUNIVERSITY,SEOUL136701,KOREARECEIVEDDATE13OCTOBER2012/ACCEPTEDDATE9JANUARY2013/PUBLISHEDDATE10NOVEMBER2013THECHANGESINTHEPERIODOFTHEIMPRINTINGPROCESSWERESTUDIEDBYCHANGINGRESINVISCOSITIESANDIMPRINTINGPRESSUREMODEIFANIMPRINTINGPROCESSISREQUIREDTOACHIEVEAPROPOSEDLEVELOFRESIDUALRESINTHICKNESSORWINDOWOPEN,ANAPPROPRIATEPROCESSPERIODSHOULDBEASSIGNEDWITHRESPECTTOTHEMAGNITUDEANDRATEOFTHEIMPRINTINGPRESSUREBECAUSETHERESIDUALLAYERTHICKNESSRLTISSIGNIFICANTLYINFLUENCEDBYTHESEFACTORSFURTHERMORE,THEIMPACTOFRESINVISCOSITYONRLTVARIATIONISASSIGNIFICANTASTHATOFTHEIMPRINTINGPRESSUREMODEWEPERFORMEDANUMERICALSIMULATIONUSINGAMOLDHAVINGREPETITIVEELLIPTICALPROTRUSIONSWITHAPATTERNDENSITYOF1203TODETERMINETHEINFLUENCEOFTHECONSIDEREDPROCESSFACTORSONTHEIMPRINTINGPROCESSPERIODKEYWORDSRESIDUALLAYERTHICKNESS,IMPRINTINGPRESSURE,LUBRICATION,WINDOWOPEN1INTRODUCTIONUVIMPRINTINGISWIDELYUSEDINVARIOUSMANUFACTURINGPROCESSES,ANDTHEIMPORTANCEOFITSPRODUCTIONEFFICIENCYINRECENTMASSPRODUCTIONAPPLICATIONSHASBECOMEGREATERITHASBEENDEMONSTRATEDEXPERIMENTALLYTHATTHEPROCESSINGPERIODOFUVIMPRINTINGDEPENDSONRESINVISCOSITY,ANDTHEMAGNITUDEANDRATEOFIMPRINTINGPRESSUREPRESSUREMODEBEFOREUVCURING1FORIMPRINTINGAUVRESINFILMWITHZERORESIDUALLAYERTHICKNESSRLT,RESINVISCOSITYANDIMPRINTINGPRESSUREMODEARETHEMAJORPROCESSFACTORSDETERMININGTHEPROCESSINGPERIODINPARTICULAR,RESINVISCOSITYDIRECTLYINFLUENCESNOTONLYMOLDDESIGNINTERMSOFPATTERNDENSITYANDPROTRUSIONRATIOBUTALSOIMPRINTINGPRESSUREMODESINTHECASEOFSUBMICROSCALEUVIMPRINTINGWITHAHIGHVISCOSITYRESINOFTHINFILMSTATUS,FLOWRESISTANCE,WHICHISHIGHBECAUSEOFTHETHINFILMMECHANISM,WARRANTSHIGHIMPRINTINGPRESSURES,EVENTUALLYRESULTINGINMOLDDEFORMATION2ESPECIALLYINZERORESIDUALLAYERIMPRINTING,THEIMPRINTINGPRESSUREISMAINTAINEDFORALONGDURATION,THEREBYINCREASINGTHEPOSSIBILITYOFMOLDDEFORMATIONTOAVOIDTHISSITUATION,THEMOLDSIZESHOULDBESMALLER,ANDITSCOMPLIANCEMUSTBEINCREASEDFORPATTERNINGEVENNESS36REGARDINGTHEVISCOUSBEHAVIORSOFUVRESINSINTHEMOLDCAVITY,MOSTSIMULATIONSTUDIESSIMPLYSELECTACONSTANTIMPRINTINGVELOCITY,CONSTANTAPPLIEDIMPRINTINGPRESSURE,ANDCONSTANTFORCE,WHICHISNOTPOSSIBLEWITHAREALIMPRINTINGSYSTEM6THEWINDOWOPENINGPROCESS,WHICHISGOVERNEDBYBOTHTHEIMPRINTINGPRESSUREANDTHERESINVISCOSITYFORACHIEVINGZERORLT,CANMOSTLYBEMANIPULATEDBYVARYINGTHEAPPLIEDIMPRINTINGPRESSURE4HOWEVER,MOSTIMPRINTERSCANNOTIMPOSETHEDESIREDIMPRINTINGPRESSUREINTHEDIRECTMODEASSOONASTHEEQUIPMENTISSTARTEDTHEIMPRINTINGPRESSURETHUSGRADUALLYINCREASESTOITSFINALVALUEOVERTHEDURATIONOFTHEPROCESSMANYRECENTSIMULATIONSTUDIES6,7HAVECOMPUTEDRLTVARIATIONSDURINGIMPRINTINGBYCONSIDERINGOPTIMIZEDCAVITYANDPROTRUSIONDISTRIBUTIONSONTHEMOLDSURFACEINCORRELATIONWORKSBETWEENEXPERIMENTALANDNUMERICALANALYSISRESULTS,8,9RESINVISCOSITY,ONEOFTHEMOSTSIGNIFICANTIMPRINTINGPROCESSPARAMETERS,ISCONSIDEREDTOBEVERYHIGHINTHINFILMSTATUS,FORINSTANCE,104PASINNUMERICALANALYSESINTHISSTUDY,USINGAREPETITIVE2DPATTERNFEATURE,WESIMULATERESINPRESSUREDEVELOPMENTSANDRLTVARIATIONSDURINGIMPRINTINGBASEDONIMPRINTINGPRESSUREMODESANDRESINVISCOSITIESTHERESULTSSHOWDISTINCTDIFFERENCESINRLTVARIATIONSUNDERDIFFERENTIMPRINTINGCONDITIONS2RLTVARIATIONSUNDERDIFFERENTRESINVISCOSITIESINUVIMPRINTINGSYSTEMS,RESINVISCOSITYISCONTROLLEDTOBESMALL10MPASINORDERTOENSUREQUICKANDCOMPLETEFILLINGOFTHECAVITYASWELLASTODISPENSETHERESINOVERTHESUBSTRATEDURINGSHORTPROCESSTIMEHOWEVER,THERESINFLUIDFILMCOATEDOVERTHETARGETHASCONSIDERABLYHIGHVISCOSITYFORINSTANCE104PASBECAUSEOFTHETHINFILMEFFECTTOARRIVEATASUITABLEVALUEOFIMPRINTINGRESINVISCOSITYATTHINFILMSTATUS,THERLTCANBEMEASUREDASAFUNCTIONOFTHEDOI101007/S1339101360137CORRESPONDINGAUTHORJANGSKOOKMINACKR?KIMANDSPRINGERSJANGETAL795ELECTRONMATERLETTVOL9,NO62013INFLUENCEONTHERLTVARIATIONSANDISONEOFTHEMAJORPROCESSDESIGNFACTORS,ASEXPLAINEDBEFOREFORTHEMOLDPATTERNCONSIDEREDINTHISSTUDY,UNDERANIMPRINTINGPRESSUREOF10BAR,RLTDECREASESVERYSLOWLYATARESINVISCOSITYTHATIS10HIGHERTHAN10104PASTHE10105PASRESINTAKES120STOACHIEVE20NMRLT,WHEREASTHE10104PASRESINDOESTHESAMEIN13SFIG3UNDERSTANDABLY,HIGHERIMPRINTINGPRESSURERESULTSINAFASTERRLTDECREASEASLONGASTHEIMPRINTERCANQUICKLYREACHTHESTEADYPRESSUREVALUEFIGURE3SHOWSTHERLTVARIATIONSUNDERSTEADYPRESSURESOF10BARAND100BARFORA3STRANSIENTPERIODINTHISCASE,WEFOUNDTHATTHEIMPRINTINGPRESSUREHASADIRECTINFLUENCEONTHERLTVARIATION,SIMILARTOTHECHARACTERISTICSOFRESINVISCOSITY,WHICHALSODETERMINESTHEIMPRINTINGPROCESSDESIGNTHEDETAILEDPRESSUREDEVELOPMENTUNDERIMPRINTINGCONDITIONSOF10104PASANDA80STRANSITIONPERIODFORA10BARSTEADYPRESSUREISSHOWNINFIG4INITIALRESINPRESSUREDEVELOPEDINTHECENTEROFTHEIMPRINTINGAREAANDGROWSGRADUALLYOVERTHEENTIREAREAASTHEIMPRINTINGPROGRESSES,THEDEVELOPEDPRESSURECAUSESTHERESINTOTAKEASHAPESIMILARTOTHATOFTHEMOLDPATTERNTHISPROCESSISCLOSELYRELATEDTOPATTERNDENSITYLONGAFTERTHESTEADYIMPRINTINGPRESSUREISREACHED,THEPRESSUREONEACHPROTRUDEDPARTOFTHEMOLDBECOMESHIGHER,ANDTHISHIGHERPRESSURESQUEEZESTHERESINFLUIDOUTOFTHECONTACTAREA,LEADINGTOTHEFORMATIONOFAZERORESIDUALLAYER4CONCLUSIONSPRESSUREDEVELOPMENTWASSIMULATEDNUMERICALLYWITHAREPETITIVEMOLDPATTERNASUFFICIENTLYLARGECOMPUTATIONALAREASIZEWASCONSIDEREDFORTHEREPEATEDPATTERNSHAPERESINVISCOSITY,IMPRINTINGPRESSURE,ANDPRESSURERATEWERESELECTEDASTHEMAINFACTORSINDESIGNINGTHEIMPRINTINGPROCESSINTHESIMULATION,THEPRESSUREMODEREASONABLYREFLECTSTHEIMPRINTER’SOPERATIONBEHAVIORS,ONEOFWHICHCONTROLSTHEIMPRINTINGFORCERATHERTHANTHESQUEEZEVELOCITYPRESSUREDEVELOPMENTWASINVESTIGATEDNUMERICALLYASAFUNCTIONOFTHEIMPRINTINGPRESSURE,PRESSURERATE,ANDVISCOSITYWEFOUNDTHATEACHOFTHECONSIDEREDPARAMETERSHASUNIQUEDEVELOPMENTPATTERNS,WHICHCANPROVIDEINFORMATIONFORACHIEVINGABETTERWINDOWOPENINGPROCESSTHEEFFECTOFHIGHIMPRINTINGPRESSUREISSIMILARTOTHATOFLOWRESINVISCOSITY,WHEREASTHEEFFECTOFLOWIMPRINTINGPRESSUREISSIMILARTOTHATOFHIGHRESINVISCOSITYHOWEVER,FIG2RLTVARIATIONSBASEDONIMPRINTINGPRESSURERATESUNDER100BARAND10104PASVISCOSITYFIG3RLTVARIATIONSUNDER10AND100BAROF10104PASVISCOSITYAND10BAROF10104PASFIG4PRESSUREDEVELOPMENTVARIATIONSUNDER10BARAND10104PAS,80S
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